Hampton Inn & Suites San Antonio Riverwalk

It’s a great getaways w/ our hotel located center of San Antonio & walking to Riverwalk, great place w/ great hot breakfast on our nice river view hotel .

I liked the room layout and was very functional for this business visit. What I didn't like was the fact no one could seem to locate my Hilton Honors information so I believe I was charged a higher rate than I should have. Overall, I'd definitely stay there again

Everything was excellent. Planning our next trip soon.

We will definitely be back

Kudos to Anthony and Faith! I called about a week prior to our arrival and spoke with Anthony about a room on the Riverwalk. He didn’t hesitate to accommodate! I finally spotted Anthony at the front desk and thanked him. He and Faith provided more information on restaurants and they both were hospitable. It’s people like Anthony and Faith that restore faith in customer service - a rear service these days!

Note: I stayed at Home2Suites, which is on the same property. I was really impressed by the staff, professionally handling a very challenging situation. As we arrived late (10:30 pm), Anthony immediately notified me that their computer systems were down, and unfortunately, they couldn’t check us in until their systems were back up, and that they were trying to figure out a workaround. He invited us to make ourselves comfortable in the lobby, and offered us water, snacks, or anything else we needed. As other customers arrived, he handled them all professionally, and adapted to their needs, such as storing their luggage so they could explore the River Walk while waiting. He even helped my 9-year-old get WiFi working on his tablet. Anthony, Ameyali, and Larissa worked hard in a very difficult situation, and regularly checked on us and provided updates. It was clear that they cared about their guests, and were frustrated that they couldn’t quickly resolve the problem, despite all they could do. They were finally able to find a workaround, and gradually got guests into rooms, making sure we had what we needed (in our case, sleeping space for 5), even though we couldn’t have working room keys until their system was back up the next afternoon! When I saw Anthony again after that, he called me over by name, and made sure we had been taken care of. I’m so impressed with the staff, and everything about the hotel (other than the computer problems) was excellent — comfortable beds, and good accommodations in the room. I would absolutely recommend this location. Their service was in stark contrast to where we were supposed to stay for those two nights. When we arrived, the room only had sleeping space for 4. In short, they said that there was nothing they could do, and that we’d have to contact the third-party company we book through (who “shouldn’t have listed that room for 5 people”); they said they’d bring up linens for the pull-out couch (but never did), and basically didn’t care. (The other hotel was also dirty and smelled bad). I didn’t think we’d be able to find a room in San Antonio for the 2 nights before the eclipse on such short notice, but I’m glad I got on Hilton’s website and found a far better hotel with a professional staff.

From the time we walked in we felt at home. We were in town for an overnight stay and we were not familiar with the area and Anthony White helped us out tremendously. The room was spacious and close to restaurants and events. The walk right down to the Riverwalk was a plus for me. The staff was amazing. We will definitely stay here again.

Very nice hotel and great location. Parking is either valet or across the street in a public deck. The room was very clean and comfortable, and breakfast was hot and ready. The best part is the location. It is located at the River Walk and within walking distance of the Alamo and Voodoo Doughnuts. Lots of homeless people everywhere we went.