Days Inn by Wyndham San Antonio at Palo Alto

Do NOT recommend this place unless you want to have to visit the front desk repeatedly for amenities you paid for in advance, feel micromanaged, and have to be questioned during your paid stay. Stayed here May 3, 2024-May 5, 2024 room 103 (2 room mobility access room). On arrival the man at the desk ask how many people I informed him my mother, father and myself. The man responded ok because it's a handicap room. I informed yes for my father that needed the mobility devices in the room. My husband arrived later that night after work. Entering my room no working blow dryer, no working microwave, no iron but to tired to mention it. The next morning I went to the desk to ask for iron and blow dryer the lady provided both. Later the man at the desk knocks at our room door to confirm the number of people and inform me I booked 1 person. I informed him complete accident as I informed him at check in my parents and myself while my husband showed up late that night. He informed of additional charge I told him understandable and charge the fee per person. He did inform me he would be fair and charge $25 rather than $40. While it's $15 cheaper it didn't really matter to me because that does not cover the cost of the room that did not have the amenities I paid for that I did not have. He did offer to provide another microwave, I declined but requested towels, he informed none at the time all in the washer. My husband had to return to the desk 1 hour later to follow up on towels. Saturday night I went to the front desk to ask for 2 paper cups one for my fathers medication and one for to get ice with water. The lady at the desk ask "what room?" I informed her "room 103" She responded "103?103? You sure room 103" I responded "yes, room 103." She proceeded to walkaway to the storage room across the hall and gave me 2 paper cups. Housekeeping never came by the same trash we had on Friday evening was still there Sunday morning at check out. The same towels we had Friday night and Saturday, we used again on Sunday before check out. To much inconvenience for me while traveling with my elderly parents.

Costumer service. Good

I asked for a baby bed or crib an the front desk clerk gave me the most sarcastic reply - uh what do you want ? U need a what crib or baby bed ? We don't have any of that here. Ok I put in the special request or accommodations part that stated I needed this and any other hotel would've responded with a sorry sir we have those things. I even asked about a couch or pull out and nothing. Then upon checking in I had no toiletries in the room an no towels and it was a whole hassle to get them. But they hotel is convenient when your in a hurry. It's ok

No water to drink

This place is disgusting. They clearly don’t clean. When we checked in, our toilet was clogged, there was no toilet paper, and no towels. Half of the lights in the bathroom did not work. It should be condemned. Stay anywhere else.

Have stayed many nights and I will stay there again if in the area. My main complaint is, when using the sink I would smell an off putting oder. I just used the tube to wash my hands. Also, the shower water did not have the same oder. Not great if you haul a trailer

You get what you pay for. It’s cheap and that’s the only reason I’ve stayed here, but this is the second time they have cleaned my room and not left any fresh towels. None. How are you going to clean a room being used and not leave any towels?!! Never again!

It was close to where we were going. The room had a sleeper sofa, it looked like they found it in a dumpster. The cushions were all tore up and dirty. It just didn’t belong there, just throw it away please !!