The lady at the front desk was pleasant. The room however was so roach-infested that I had to check out that night. The lady at the front desk offered to move me to another room but this room was so dirty that I didn't want to take a chance with another room. My son had a transplant recently (the purpose of our trip was for a follow-up to his surgery) and we have been instructed to make sure his environment is clean so we left. I don't recommend this place for anyone especially if you are not a fan of unclean places or roaches. I wish I had read the rest of the reviews first because I would have saved myself the cost of a stay that I did not use.