Eloisa
February 26, 2024
Overall everything was good until my family and I decided to shower before going to bed. We were tired and it was late. The container for the body wash was empty YES totally empty and we were so tired we used shampoo as body wash, the next morning we checked out and I mentioned it to the front desk and just an “ok we will let them know” not even an apology. Not the first time we stay there and it’s nice but this rubbed us the wrong way. We’ve stayed at other Tru hotels and never had that happen. Hope they change their way handling customer service complaints.