The US Grant, a Luxury Collection Hotel, San Diego

It was a complete disappointment from the very first step when we arrived at the hotel after a long flight of 3 hours. The girl at the reception said that the room is not ready yet and as soon as it is put in order, they will send us an SMS. Since we were very tired and I had a meeting scheduled for five in the evening, we decided to wait in the hotel lobby and sat down in front of the reception desk. At 4 o'clock, when the hotel guarantees check-in, I went to the reception and was told that the room was still being cleaned. we waited another half hour and received the same answer. I asked to change our room to any one that was ready, but again we were refused because the hotel was full. We waited another 40 minutes, no one approached us, although we sat right in front of the register and there were almost no customers. At the beginning of six, I went to the reception again and was given the keys. When we got up to our room, my husband and I were shocked. Packets of ketchup and mustard were lying on the floor, there were crumbs on the chair and table. There was a huge hole in the middle of the curtain, and behind the dirty and dusty window there was a building structure and a building lift. We also saw in the bathroom that the hotel warns that privacy may be violated by builders who are working on the window and it is better to completely close the curtains. we were disappointed. I rented this room for my birthday, for three days and three days to live in a dirty room with the curtains closed with 100% shading, it was terrible! We returned to the Reception to change our room, but as in previous times we were told that they couldn’t do anything, neither return the money nor change the room... but the disadvantages didn’t end there, the hotel didn’t change bed linen for three days, when we returned to the room in the afternoon, after dinner, it had never been cleaned and we just asked to change at least the towels to clean ones. Also, the hotel simply has a huge problem with changes in water temperature, when switching to warm, the water can just be boiling water and after a minute it’s back to normal temperature. This birthday was ruined, I will not recommend this hotel to anyone, unprofessional staff, lack of concern for their clients, the hotel hides information about the reconstruction and lack of privacy in the room. Don’t waste your money and nerves

I stayed at the Grant for over four weeks on an extended business trip. The room and service from all staff I encountered was impeccable. I dined in the restaurant and lounge close to 10 times, and that was excellent also. The property is very well maintained for a structure that is around 100 years old. It has that “grand dame” character to it, which I quite enjoy. Location is good for everything in Downtown San Diego — business district, Gaslamp, Petco Park, waterfront are all within walking distance. Not a ton of outstanding amenities like a gym, spa or business center, but overall I found the lodging price to be very reasonable for the value provided. The only negatives to the location are, unfortunately, endemic to Downtown San Diego as a whole — some noise at night from the light rail line that runs less than 100 yards behind the hotel, and a troubling number of street people and nearby abandoned building eyesores. To be blunt, the immediate neighborhood is a little sketchy. Some people not used to this sort of urban situation may be uncomfortable venturing out of the hotel after dark. Hopefully, the completion soon of some nearby redevelopment projects, and increased police presence, will reduce the problem. To be clear, this did NOT spoil my stay at all.

Treated so wonderfully. Such a great experience. I was excited to stay because I heard so many fantastic things he about this hotel. Well, all of it was true. From Check in to check out….such a well organized hotel that wants to make me go back every time that I stay in San Diego. Thank you for the terrific experience!