Hilton Garden Inn San Diego Old Town/Sea World Area

Staff was very helpful and friendly. The location was very convenient for our visit. Thank you!

Property is very close to old town shopping and dining . Everything was walking distance.

I was traveling with friends for a fun one night stay in San Diego. We felt this hotel was in the Hilton family, so we knew what we could expect. Pre check-in was pleasant. We completed everything including my friend service animal registration. We were told rooms close to eachother was no problem and guaranteed ready at 3pm. At 3:15 we were told rooms were ready, then they were not, then they were togther, then they were not, then the manager raised his voice at us and said we had to wait an hour. Then suddenly the rooms were ready again. It was very bizarre, like we walked in on an emplyee argument and it was taken out on us. The wrost was still to come. We came back, noticed there were parking passes on parked cars. We were never offered a parking pass. This means we had go to the front desk again. It was the same rep from 3:15. My friend paid for parking, and we stood in the lobby entrance while another friend left to put the pass on the dashboard. This entire time, my friend has had his service animal with him. Suddenly, the rep asks across the lobby if he is in a pet room, he's going to have to move rooms, and there are paperwork/fees involved. He walked back to the desk to explain it was a service animal and to show his paperwork. She said no need and gave him a tag to put on the door. He walks back to me. Then, she said, "Are you sure that it is a service animal?" He walked back to the show his paperwork. She was harassing him in front of other people in the lobby.

Hotel is in excellent location close to excellent, entertainment, and restaurants. Staff is polite and attentive.

nickel and dime you. no free internet, no free parking, no breakfast. inside of hotel does not match the outside, it is dingy.

Rude and combative front dest staff, and discrimination. I will never stay at this hotel ever again. They made it extremely uncomfortable and unwelcoming. My husband and I was thinking about checking out that night and going back home. Never again