Extended Stay America Suites - San Diego - Mission Valley - Stadium

The hotel was dirty. There was no real breakfast food. I was hoping for the instant oatmeal like the sign and the bowls suggested but none my entire time there. Would not go back there

Very nice stay very good hospitality employees are excellent

Couldnt even keys to the room. Credit card system would not work. Sleeping in a room that i have not been able to check into and i do not have keys for.

My extensive travels throughout the United States have led me to stay at numerous hotels, but what made your Extended Stay America stand out is your exceptional general manager, Daniel Angeles, whom my family and I hold in the highest esteem. He created a warm and welcoming ambience at the hotel, making it truly feel like home, and setting the tone for our entire stay. No matter how busy, he always greeted each guest by name, and with a smile, attending to everyone’s needs in a timely fashion. Throughout the past two years, I have observed Daniel handle various challenging situations with diligence and can attest that his exceptional professionalism and managerial abilities are truly impressive. Daniel consistently went above and beyond to ensure the best possible guest experience. His leadership and decision making skills are truly extraordinary, as is his ability to communicate with guests to resolve any issue. It his my hope that Extended Stay America will recognize such an outstanding employee. On a personal note, I want to take this opportunity to thank Daniel for making our stay such a wonderful one. We have so many fond memories of our time at Murphy Canyon; you and your team will forever be hold a special place in our hearts.

They had issue with giving keys to the room due to an outage, so the clerk had to let you into your room each time you left

The front desk said the card machine was broken and they had to escort me to my door to let me in. I’ve never had that happen to me at a hotel. I thought that was very inconvenient. I couldn’t leave without putting a lock open. That’s unprofessional and not right. I already paid my money, otherwise I would’ve went somewhere else for that reason. Hotel kind of old, needs updates. But affordable.

Nobody available to check in.

Exceptional customer service, Daniel I believe he’s the manager was very helpful when we had to check in as we were displaced because of the floods in San Diego, he made us feel welcome and at home despite all that we were going through, I cannot thank him enough, nor could we ever repay his hospitality. Great customer serviceand I would recommend this place to anybody. It’s a peaceful environment and he really does take care of this extended stay if it were his own personal business he cares about the customers that come through the door genuinely and you can tell that it’s not fake at all thank you, Extended StayAmerica and thank you thank you thank you, Daniel.

The manager, Daniel, was courteous and helpful. He showed hospitality and the utmost professionalism. I’ve been staying at this location off and on for three years know and the experience has always been great. Relaxing, comfortable, and a home away from home.