Keating

BEWARE!!! SHADY BUSINESS PRACTICES!! I reserved a room for the weekend, canceled four days prior to my reservation, and they would not reimburse my deposit of $119. What I found so strange was that after three weeks of communication with the front desk staff where I provided credit card info, date I originally called, date I cancelled (even needed to show screenshots!), they then decided there was a policy of NO REFUNDS. It took three weeks to figure that out, although I specifically asked about cancelation when booking my room. After numerous requests, they would not provide me with a contact for the manager. Who operates a hotel like this?? Absolutely mind blowing. It’s a shame since my wife and I have a son at SDSU and we planned to make this establishment our go-to during frequent visits. Will never go back to The Keating/MINE. DO NOT TRUST THEM!!!

We booked this hotel through Priceline. It is listed as The Keating Hotel. However, this is NOT the case. It is now being run by a management company as an Airbnb. Had I known this when we booked I NEVER would have booked it. I don’t even know where to start with how horrible this place is. To start, all doors have codes. If it hadn’t been for perfect timing (I just happen to try and get in while someone was coming out) I don’t know how we would have gotten in because I received the email with the door codes the day after our scheduled check in date. The hotel is not staffed, there is only someone there in the morning when people come in to clean. The first night our refrigerator flooded and we had to use our towels to mop up the floor, no one to call, no one to help. Our king bed, two twins shoved together. For fours nights we were left with a total of two wash cloths and four towels (which we had to use to mop up the floor). No hand towels, no Kleenex. Very basic. And very, very filthy!!!! When we came back from my stepson’s funeral (after being there 3 nights) the room had not been cleaned. Went downstairs because someone was actually there. They told me they don’t clean, only after we leave is it cleaned and then we are charged a cleaning fee!!! Called Priceline, said they would contact the the property got hung up on. Done with Priceline. Never again!!!

If you are visiting SD., this is a great option. Central Location (F St off 5th Ave), spacious rooms with crisp clean sheets, and pleasant front desk staff. Convenient location allows for an easy walk to central downtown and just across the street are a great choice of restaurants,( Nobu and many great ethnic , Chinese, tacos etc food options), gelato shops, bars, and coffee cafes. Three minutes walk from the Convention Center and the Marina. Last tip: The bed was just AMAZING. I had the best rest of my entire life LOl very comfy mattress, pillows and duvet. I used jet-lag as an excuse for extra nap time.