Kasa Gaslamp Quarter San Diego

Unfortunately this “hotel” is adjacent to a loud club / bar and the music is incredibly LOUD until about 2 am EVERY night. Since there is no on-site staff, I called and complained. They told me that the rooms had a disclaimer on them since they were in the Gaslamp district. And they would not refund my rental fees. They also pointed out the white noise generator and ear plugs available in each room.

The description for this property did not match the reality. Dirty sticky floors loud air conditioner. Wasn't a horrible value for what I paid, but it was not at all as described

The apartment was well equipped and the Kasa team were quick to address a couple of issues....But location resulted in noise and light pollution as well as vibration from the music beat from the bar immediately below. The provided ear plugs and white noise machine did nothing. Dumpster moving at 3 or 4am, then deliveries fom 5. None of this is mentioned on the website or when booking!! Even the lift bell was loud

The hotel was very hard to access secondary to the street not allowing cars. You had to carry your luggage down the street. It was also very noisy as the bars don’t close till 2am

The room was nice but it was on second floor above a restaurant / bar that was open and playing loud music until 2am. Should have known I was in for a loud night when there was a white noise machine and earplugs in the bedroom closet.

The property is located in a great location right in the center of things and close to the convention center. While adequate, there are issues, and I am left disappointed. In terms of the overall property, For communication, Sonder requires you to download their app to communicate with them - no ability to do so on the website. This hotel does not have a front desk or onsite staff (which is fine). What is not fine, there is little help with 'check-in', with essentially just follow the directions. They work, but trying to see the directions in a dark hallway is a challenge. Though the 2 texts in addition to email about asking when I would leave the property were intrusive. For the condition, it was o.k., the security was not. The restaurant next door shares the elevator. Often I would come back and the door would be propped open - people could just walk in. Sometimes the elevator would be full of buckets of ice (without people) transporting food / beverage for the restaurant. For the condition, it was clean enough, but there was black mold in the bathroom (by the shower head, and between the sliding doors to the shower). Overall, apart from the issue with the security I would stay there again if the price were right due to the convenience and size of the apartment. I'm also not impressed with Sondor and wish they were a bit more responsive and available. While they might get back with an issue, it could be an hour or two . . . not great if your access code doesn't work

Unit smelled of mildew, it would have been nice to list a couple of of places for over night parking. Sink drains slowly and bathroom door loudly squeaks. There was human feces on the hallway floor, first floor this morning morning! Thank you for the nice touches such as earplugs, kitchen amenities and bed mattress.

Nice place but very noisy, no window, shower no water pressure, sink bath draining slowly.

Lively neighborhood. Great apartment, very clean, roomy, well equipped kitchen. Noise wasn’t an issue at all (room was farthest away from pub). Will be my pick if I return to San Diego. Wish checkin time was 3pm like other hotels. Many homeless which doesn’t make solo women walking safe at night.