The Westin St. Francis San Francisco on Union Square Reviews

Great location. The hotel is in downtown San Francisco and with cable cars just outside the front door. There was a strike ongoing by the workers. The workers protesting outside and banging drums. The hotel looks old but the room is clean and comfortable. The staff is friendly and helpful.

A very historical hotel. Excellent location and room is beautiful, clean and spacious room. The check-in is smooth and staff is so nice here.

There was a strike going on, no room service. The phone in my room is broken so I have to go out to the corridor for call. The location was convenient but not a safe area.

Excellent location and room is beautiful, clean and spacious. WiFi speed is good. Special call out to Mr Jonathan Voss who has assisted with during the check out. He is a Director of Front office and he has treated the customers with good care and respect.

Very convenient location, easy to go different places. Hotel gave certain amount cash to buy snacks drinks or fruits, which was very good for me. So I can use it for breakfast and coffee.

Super comfy beds and nice location and view from the hotel super duper love to stay and will going back there soon 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩

The location of the hotel was great. It is right in the center of Union Square. There is a Macy’s and lots of places to shop nearby. They charge a city tax of 35 dollars a day but in return you can get 30 dollars to eat inside hotel for every day. Also you can have 10 dollar uber voucher for one time and 2 water bottles. The room was spacious with a great view. Inside of the hotel was very historic. About the downsides the drains in the bathtube was bot working and that’s why It was a little hard to get a shower. Also there was a strike going on just outside of the hotel. They said that the union and the hotel couldn’t have an agreement. That’s why some of the restaurants are closed. Also just outside of the hotel there are 20-30 people shouting and hitting into metal boxes in order to make sound from 7 A.M. till 12 P.M. If I go back to San Francisco I can definitely choose this hotel if there is no strike. I suggest you call the hotel about the strike situation before make the booking because It is really disturbing.

The toilet has been used by someone else and bathtub looked really dirty . Very terrible experience

I recently had the pleasure of staying at **The Westin St. Francis San Francisco on Union Square**, and I must say, the experience was outstanding from start to finish. The hotel's prime location in Union Square puts you right in the heart of the city, making it easy to explore the best that San Francisco has to offer, from shopping to dining and cultural landmarks. The historic charm of the hotel is wonderfully blended with modern comforts. My room was spacious, immaculately clean, and had an incredible view of the city. The Heavenly Bed truly lives up to its name—it was one of the most comfortable beds I’ve ever slept in! The staff was welcoming and professional throughout my stay, ensuring that every need was met promptly and with a smile. The check-in process was smooth, and the concierge team provided great recommendations for local spots to check out. Additionally, the hotel's amenities, including the fitness center and on-site dining options, were top-notch. I especially appreciated the rich history of the building itself, which added a unique element to my stay. Overall, The Westin St. Francis is a perfect choice whether you're in San Francisco for business or leisure. I highly recommend this hotel for anyone looking for luxury, comfort, and an unbeatable location!

The location of this hotel is great. It’s a very well kept historic hotel. We loved the breakfast buffet (costs extra but is a nice treat) and the staff were all friendly. We did get a little lost finding our room seeing how there are two towers so some direction in that department would have been nice. There is also no complementary drinking water in the room which was odd. Overall I would go back.

The location is perfect. The room was spacious and clean. On check-in, the hotel provided daily coupons for food and drinks - nice.

Good location. Needs more lighting everywhere. Carpets on common areas are dirty and a lot of construction noise. Once it gets dark at night the neighborhood becomes zombie land. Watch out.

It's a hotel with some proud history. They've arranged a corridor to introduce their past and the hotel is elegantly decorated. There's some sort of package that I've paid for at trip.com. that I didn't really know about and they've given me 20 dollar allowance to use for the hotel food because of this. The room is clean, and basically you could use the lift by yourself because it requires you to enter your floor number before you get in the specific lift. The hotel is right in front of the union square so you're accesible to many stuff. I've talked to some guests at the breakfast place and some of them have come here many times. I think I would come again some time, if SF city has less homeless and become cleaner, like it used to be.

Very great location and spacious room. The check-in is smooth and staff is so nice here.