Mansion on Sutter

The property was quaint and charming, but for a luxury hotel, I was surprised that it was missing some of the core amenities. The walls were a bit thin, wifi was flaky, the shower took 10 min to heat up mid-day, and the bar/restaurant have yet to be brought back. The bedding was fantastic. The staff were so gracious and kind however, especially Amanda at the front desk. She was kind enough to fix the internet and also brought me a full length mirror when I asked (the room only had a half mirror in the bathroom).

Absolutely beautiful old Victorian that has been updated and maintained lovingly. We thoroughly enjoyed our stay.

Upon arrival, Amanda, a very professional and hospitable lady gave me a warm welcome and showed me around the facilities and the room. The room was even more beautiful than I expected. I just realized that I forgot to mention in my original booking that I wanted some flowers for decoration. But Amanda kindly helped me get them ready quickly. What an amazing staff! I had a pleasant stay here. Will definitely consider being back in future. 5 out of 5 stars for all!

very nice hotel from the outside. However, the inside and overall experience was somewhat lacking. Once you enter the hotel, you feel that the whole hotel is very dated and trying very hard to look like a sophisticated victorian home. The furnishing of the rooms feels like everything was purchased from Ross or Ashley Furniture. The hotel is also next to a hospital and get quite noisy at night time and difficult to get a sound sleep. The windows are very old and don't insulate the sound from the outside. The staff was great and welcoming but I think the whoever runs the hotel can use some help to spruce up the whole interior, bar area, and really low quality breakfast. The hotel otherwise is a very nice area between japantown, pac heights, civic center. The outside has been really nicely renovated. The hotel has a lot of potential.

Great stay, fabulous hosts, historic building, very comfortable rooms, great breakfast

My husband and I stayed here overnight for a belated Valentine's celebration. We had planned on going to have fondue at a restaurant on Van Ness several blocks away and we thought that this location would be a wonderful place to stay at nearby. When we arrived, Amanda welcomed us in and helped take in our luggage and checked us in. It definitely felt like a bed and breakfast but a bit more elevated. Our room, Jardin, was not the biggest room, but definitely the most comfortable. I really liked how the water closet was separate from the shower room. It had a nice tv with a desk and water available to us. The most amazing part of this experience was the bed. The bed was THE most comfortable bed I have ever slept in my entire lifetime. If I had the choice, I would definitely come back here to sleep in that bed. Breakfast was your standard continental breakfast, but it was very nice and we very much enjoyed it. We were pretty much all to ourselves that morning, so it was great. We had to check out a bit earlier since we had another engagement, but I would have to say that it was an great place to stay at. Amanda was wonderful and was always there to help us when we had questions or needed help with the temperature in the room. I'm glad that we stumbled upon this amazing place. We look forward to staying again here soon.

Fantastic staff! Very kind a accommodating

Lovely, comfortable rooms, exellent staff, great service.