Best Hotels near Villa LUPE, El Hato, San Jeronimo

Three men walked into my room during my stay unannounced while two of my roommates were undressed and hotel management won’t do anything about it!! I rented 9 hotel rooms and a conference room at Hotel Dorado for 30 leaders of my nonprofit org for 4 days. On day 2 of our stay a mysterious man bolted into our room unannounced and saw my roommate completely undressed. Why would someone outside of our party could have access to our room!? We went to hotel managers Joanna and Marco and they won’t do a single thing about it. They tell us it is not a big deal just “a matter of perspective”. Shortly after reporting this, Marco charged into our room with another man behind him completely unannounced, didn’t knock, just opened the door while yet ANOTHER girl was undressing and would not leave the room claiming he is trying to “fix the problem”. Marco and Joanna need to be fired! At this point all the girls in my organization were scared, some were crying, we all felt completely UNSAFE. The management was harassing us. They have camera’s on every floor and when we asked they claim there is no footage of these events (how convenient!!!) so now we are filing suit against them so they can release the footage to us. On top of all of this mental &emotional trauma my girls went through,I spent over $3,000 for hotel rooms, conference room, and hotel catering and the hotel won’t refund us for the services and rooms we didn’t use after the incidents.This would be THE VERY LEAST they can do.

It is a new hotel ( supposedly 5 stars), but... Basic things like bathroom light, which is a very modern command (the lights are all with a command that varies intensity etc... but many have already deleted the letters that indicate their function) are not working. We changed our room.. in this room the opening of a top box did not work ( completely necessary because we travel for a long time and we have baggage 🧳🧳) We had breakfast included but because of the different tours we could only have breakfast on the first day.. and they told us they didn't prepare to take. If we added there was no refrigerator, nor to prepare coffee or tea in the room.. very disappointing I had to ask for a shower kit as it is rain ...(They seemed rare 🤦🏼) also a glass 🥛 I asked for the bath and .... never arrived There are no windows to ventilate.. from the hall comes a lot of food to the entrance of the room and there is noise for the nights of the bars next to and from the road. I think they have to improve much customer care and provide minimum services for a category not already 5 but even 3 stars.. ( the strong boxes told us they were not yet in operation. The room did not make it to us.. one day, not the reason I would never recommend it The only good bed that was very comfortable.

I stayed 7 nights. Starting positive. Rooms are very spacious, nicely equipped and clean. Most of the receptionists are welcoming, attentive and helpful. They fulfilled all my requests, including waving a (50% daily!) rate for a 4 hours late checkout. The chef is very talented: I can vouch for his pizza and dessert. Now, for the problematic aspects: location, noise, breakfast, and inconvenience. Location - I picked this hotel for personal reasons, aware of this disadvantage. The hotel is located a 15 minutes walk from, in one direction - the nearest metro station, and in the opposite direction - carrera 70 (center of life in Laureles). Noise - there is a wide atrium from bottom to top of the building; its fourth side isn't a wall, but a net/screen;all the staircase side facing the street is just open shutters. Result: all street and sky noises are LOUDLY heard all the time, including at the back side (where I requested a quiet room). The windows aren't noise-isolated. neither are the doors. Breakfast - A) service is unbelievingly slow. I once waited 40 minutes for my eggs and hot drinks. Reason: there are only two (nice but forgetful) waitresses. B) guests need to ask again and again for re-supplies at the buffet..... C) .....which is VERY basic and unvarying. There is a for-pay menu of additionals. Uncomfortable bed environment - A) Night tables are 50 cms from the bed, and unmovable. B) No USB sockets. There's an elec socket on only one side of the bed, 1.5 mtrs away. Result: no cellular recharge possible while lying in bed. C) No master switch for room lights near the bed. PS - in order to open the windows, one has to climb on a chair. Taken with the open-noisy structure of the building, it really seems as if human comfort was deliberately ignored in internal design.