Residence Inn San Jose South

When I got there they were all booked up. I had to find another Hotel. I don’t think they understand the reservation process

I stayed at the Residence Inn San Jose South for a week in February. I was in San Jose for work, and I opted for the Residence Inn because it’s within walking distance of our office. When I checked in, it quickly became clear that this was NOT going to be a good stay. When I handed the woman at Reception my corporate AMEX, she embarked upon a confused series of questions about how the room would be paid for. Bewildered, I assured her that it would be charged to the card in her hand. Near the end of this conversation, she picked up a call from a guest asking if there were any clean towels. She shouted to another staff member to check, and the answer was “no.” The woman asked if I’d like my room serviced, and I replied in the affirmative. When I found my room, the trash from the previous guest was on the floor by the door. There were dirty sheets on the floor by the door across the hall. The room itself was fine, dreary and rundown, but fine. There was ONE bath towel in the bathroom. I left for work on Day 1 at 7 am and returned at about 5 pm. The room at not been touched, and there were no clean towels. I called Reception and asked why the room had not been made up; I was told that I was not “on the schedule.” I asked for clean towels and they said that they’d send some. The towels arrived about 20 minutes later. At the end of Day 2, the room was untouched again. Annoyed, I walked to Reception this time. I asked if rooms were ever made up. The answer seemed to be yes, but the schedule was not clear. But, the woman said she would “mark me down for a FULL clean” the next day. Dubious, I took some towels and went back to my room. There was trash and sheets everywhere in the hallways. At the end of Day 3, the room was made up, and I was happy to see that I had two (!!) bath towels. That was good, because the pattern returned to normal on Day 4. No service. A number of people at the event I was attending were also staying at the Residence Inn. One found her room in such bad shape, that she refused it and went to another hotel. The rest all talked about the trash, sheets, and towels in the hallways at all hours, and the lack of almost any service. At checkout, I learned that there was a nightly parking fee. (Contrary to the free parking mentioned above.) This is a hotel in the suburbs, with an open lot. I don’t believe anyone had mentioned the fee, and I thought it was ridiculous for a rundown hotel in the burbs… but I didn’t complain. I was just glad to be leaving. I won’t be going back, and I’d recommend others avoid the place. If you do go, you might want to bring your own towels.

Staff was always nice and accomodating even with the 3x that we had to change rooms. On the other hand, I was not happy to find out that the mattress was filthy and pretty stained. The free breakfast was a nice touch although it could use a bit of variety. Overall, it was a pleasant stay. Thank You.

The first room we were placed in had such a stench in the hallway and the room I almost checked out. I was moved to a different floor and wing. The second room was filthy, with no wash clothes or hand towels. No coffee cups, soap or shampoo.

Hotel was very noisy. Seems like there were a few parties going on. Had to call front desk about it. Room was clean, starting to get dated. Hallways are very dated and dirty looking.