SureStayPlus Hotel by Best Western San Jose Central City Reviews

We stopped over at this hotel when we were on the way to San Francisco from LA. There is microwave, coffee machine and fridge in the room, free parking available. Overall is good.

It is a decent place with friendly and efficient staff. Feel safe and comfortable.

There was construction on the road and it was difficult to get to but loved the hotel

Always there to help. Very good customer service and also the cleanliness was immaculate. Definitely would recommend to anyone looking for a decent clean hotel. They were very detailed with the towels so nice.

Chill spot the pool stays open till 6 and they have breakfast

Good place, but the entrance is rough for low sitting cars.

Need better breakfast and coffee

The facilities are old and everything is so-so

room is clean Facilities: good good service

The breakfast was good. There is an elevator. The only issue I was being harassed to leave the room 30 minutes before checkout. If the checkout Is a specific time, why are you calling the room to tell me to leave at 11:30am??

Our one night stay was excellent. Check in was quick and easy. Staff was nice. We got our room and was pleasantly surprised it smelled so clean. The whole room was clean, (bathroom, carpets, bed sheets, covers, pillow cases, fridge, and microwave). The heat worked great. Beds were nice and comfortable. No complaints about the room. The breakfast was also great. Full breakfast provided (eggs, sausage links or patties, biscuits and gravy nice and hot, juice or milk, fresh fruit, cereal pastries, coffee. Only thing is we were charged $100 deposit which we didnt know about (have stayed there before and didnt have to put deposit) glad we had extra cash. Also got a call from front desk at 11:20 asking if we would be checking out by 11:30 (check out is at noon) i said no we'll be checking out before noon. Felt kinda rushed to check out and didnt appreciate that. You can also hear the people in the next room talking but wasnt so bad. Overall the stay was great and will stay there again.

There was loud music blasting the first night, I messaged and spoke to management and nothing was done, the second night I had to leave because there was no electricity or heat. Still waiting to find out if they are going to refund. Was not a great experience at all.

The staff is always so friendly when I stay. No fuss check-in and check-out. Clean, quiet, and spacious.

The hotel texted me the morning of our stay to ask if we had any special needs or request. When we arrived the gentleman at the desk was very friendly and helpful. Location close to shops and restaurants.