Guest User
February 20, 2024
This place is bad vibes and is horribly run! After checking in I noticed strange hispanic men wandering in the parking lot looking in vehicles… that had me on edge … there was a man following behind me and seen what room I had went into so I felt extremely unsafe as I am a woman traveling alone. Fast forward. I get inside. The room looked absolutely nothing like the photos, complete false advertisement! I flicked the light on the wall and it didn’t work (red flag but wasn’t a big deal), but THEN I noticed the headboard lights on both sides of the bed also didn’t work. This is when I started to look around and noticed the bathroom door literally off the hinges! The wall had splatter of some sort of substance, looked like it could’ve been blood. Walls were filthy and not nearly as white as advertised. Bathroom tub was peeling badly. The mirror had drip marks from top to bottom like someone had literally sprayed it and let it dry before I came. Even the bed had stain marks on it. Cable box had graffiti on it. Carpet had deep dark stains. I expressed these concerns with the front desk and requested to change rooms in hopes of getting a better one but was not accommodated. I decided to check out as I was highly dissatisfied…. Now that I am requesting a full refund for the 2 nights I am being accused of using the toilet, a towel, and leaving the bathroom floor wet. I did NONE of those things. Highly unprofessional of them to give me such a disgusting room then accuse me for simply wanting a refund! This is by far the worst experience I’ve had at a hotel. They had no problem taking my money and was very kind at first. I’m honestly shocked that this is the way I was treated in the end. I will be making complaints.