Marbella Lane Triplex San Jose

I didn’t get my requests met by the host

Property was very craftily misrepresented. There were 3 homes avaliable. We had the "Basic" house. It was so small, 1 of us had to stand in the corner while the other one went around the end of the bed to use the toilet. Was advertised as having a tub/shower combo, but no tub. Coffee brewer was sporadic. MW was large enough for popcorn, hot dogs, or small drinks. Floor has soft spots in them and the fake wood on it was a trip hazard with loose pieces coming up. Veneer peeling from bed, bathroom vanity. Communication was difficult. No instructions regarding anything to operate nor suggestions for local restaurants, entertainment, etc. I was sent 2 videos when having difficult with the security lock. We were there 6 days and had 1 towel and washcloth per person. Heat was provided by a radiant fan with no safe place or room to use it. 3 overpowering air freshners in the tiny room/remade shed. Nowhere to eat (had to eat in bed). Do not recommend.

The only thing was room doesn't match what's on website.

Nice basic house

The property management for this property are unprofessional. Do not stay here! Misrepresented and pictures were of a different property! After you book and pay you’re forced into a contract that steals your money with no way to get refunded even 2 minutes after you book. I was told I’d have the entire house but turned out to be a shed in the backyard. I didn’t stay there because it was disgusting with bugs. Ripped off with no refund. I wish I read the reviews for this place. Hope I can save someone from making the same mistake.

The property location was great. Communication was amazing. We stayed in the downstairs part of the triplex and were content with everything regarding our stay. Only downside to our stay was that our upstairs neighbors were up both mornings over the weekend from 5 AM-7:30 AM walking, thumping, and moving around a lot making it hard to sleep in on our mini getaway vacation. Otherwise great home like space- beats a hotel with just a bed bathroom and desk so our daughter was able to keep her routine just fine and had space to walk around. Would stay here again.

basement and very noisy called to get more towel stayed 3nights I called no response you are on your own with towels

Room was not available and hotel was unable to accommodate me.

I loved this place the only thing is since there is no oven in the unit and only one mobile stove top I would recommend two and a covection portable oven not a toaster oven they sell them at costco its a good investment for the clients so they have more options to cook. Otherwise this place was great! I would stay here again 5 star for me