Best Hotels in San Juan Capistrano, United States

Very clean. Roomy. Amenities were great! Breakfast has very good options, even with Covid precautions. Laundry facilities. Reasonably priced. Great location. Close to Dana Point and Doheny State Beach. Only negative....A/C could be colder.

This hotel is located just off the I-5 so very convenient to Dana Point, San Juan Capistrano and San Clemente. The only inconvenience is a train that travels through the city every now and then making about 3 horn sounds. It's not that intrusive but I did hear it at 5:30 AM after I was already awake. The lobby and adjacent sitting area leading out to the pool is quite pleasant and nicely decorated. The artwork is so pretty. The front staff is just a nice and helpful. The rooms are quite spacious like a suite and furniture is modern and comfortable. The kitchen has a full size refrigerator. It was a very comfortable stay. Only drawback was the television. Much too small to watch comfortably from bed but swivels for couch watching as well. The breakfast and breakfast room were very nice with a friendly helpful attendant. FOLKS put your freaking masks on when in the dining area. Try to care for others! Hot items, cold items, breads, fruits, coffee and juices, Very nice selection. Parking is a rip off. Nightly charge for just pulling in and parking next to the hotel building should be complimentary. Would stay again!

Checked in and asked for a late check out the following day due to late afternoon wedding and we were told they don't do late check outs ever. Entered room and found ants in bathroom along shower and on counter top also hole in wall under sink. Advised person at front desk and he said he would make a note and have it taken care of the following day because he was the only one there. I asked for a different room and he said they were booked. He looked in the room behind the front desk for ant spray so I use it but said there was none. I then told him something needed to be done and to call his manager to get it resolved. Went back to my room and explained this to my wife. At this point we were quite upset. We then decided to leave and get food and when we returned I again asked what was going to be done and was told nothing until the following day. We went back unto our room #211 and tried to relax. After about an hour we decided to go out for drinks and on the way out told the clerk we were very upset and something needed to be done to resolve this but we were leaving for a while and made it clear to stay out of our room until we returned and again he said he couldn't leave the front desk anyway because he was alone. We left and made it to the first traffic light and decided to turn around and go back get a refund and find a different place to stay. We were gone about 5-8 minutes in all. My wife stayed outside while I went in. When I went inside to the front desk nobody was there so I called out for help thinking he was in the room behind the desk but there was no answer. I then went to our second floor room and found the clerk at the door getting ready to enter. He was quite shocked and said he wasn't going to go in then I called him a liar and pointed out the fact he didn't even have any ant spray. He then said I told him he could go in. At this point I was enraged because we made it clear to stay out until we returned. I had even put a sugar packet on the door so I would know if it was opened. He then started walk away very fast and tell me to pack and leave without a refund. When I started to follow him he turned and stopped and we bumped into each other, then he asked I was going to hit him. I assured him I wouldn't . This was all recorded by their cameras. He then called the police and told them I assaulted him and to come evict us and locked himself in the front desk room. My wife in the lobby when the police arrived and he came out. He then changed his story and said it was a misunderstanding. We explained what happened to the police and ended up staying the night. When we returned home I was able to get a hold of the general manager and he refused to any thing about the situation and said the employee was only trying to help us. More lies.

With a stay at Inn at the Mission San Juan Capistrano, Autograph Collection by Marriott in San Juan Capistrano, you'll be a 1-minute drive from Mission San Juan Capistrano and 7 minutes from Dana Point Harbor. This upscale hotel is 9.7 mi (15.6 km) from Camp Pendleton Marine Corps Base and 13.6 mi (21.8 km) from Irvine Spectrum Center.Relax at the full-service spa, where you can enjoy massages and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.Satisfy your appetite at Ysidora, a fine-dining restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are available daily for a fee.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 18 meeting rooms available for events.Make yourself at home in one of the 125 air-conditioned rooms featuring flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.

I received amazing service from Genie and the other amazing person at the front desk. They both accommodated my needs and I got the room I requested no problem. I checked earlier than usual and my room was ready. To finish it off they gave my son a pack of gummies all in the first 5 minutes of being there. I will definitely be staying here again and recommending this hotel to everyone I know.

Hotel is small but very warm Staff are very friendly Hotel is small but very warm The staff is very friendly, the hotel is small but very warm The staff is very friendly, the hotel is small but very warm The staff is very friendly, the hotel is small but very warm The staff is very friendly, the hotel is small but very warm The staff is very friendly, the hotel is small but very warm Staff are very friendly

This hotel was supposed to have a really awesome breakfast bar with pancakes, cereal, sausage, etc. Since it was covid it was just a bag with a breakfast sandwich to put in the microwave, an apple, a granola bar and muffin. Pretty lame! Also the jacuzzi chemicals must have been off because it left my skin super irritated - dry and itchy which is a sign of improper chemical balance. Also the first night the jacuzzi was hot, the next day it was just a bit warmer than the pool. I asked the front desk and they said, ”if no one is using it they don't turn on the heat.” Well how are they supposed to know when and if someone will use it? It should be ready to go all the time! They said if you call ahead they will turn it on. Also they charged a fee of $1 per night per room for a ”safe fee” (we had 2 rooms X 3 nights). Super unnecessary and just fee padding if you ask me! When asked to remove it they told me that it was ”too late” and it was part of my booking via bookings dot com. One light fixture was broken in the room and my son's bedside lights were broken. Also the phone charger next to the bed was broken. For the price we paid, I expected everything to be in good condition. As far as decor, whoever thought that crown molding should be used to make a ”curtain valance” had zero decorating skills. They also could have done without the crown molding and ”pillar” type thing attached to the pony wall as that was pretty cheesy. Just stick to a basic crown molding around the ceiling. Also the shower was really weird in terms of adjusting the water temp and the shower head needs to be higher. I'm almost 6” tall and not everyone is a damn shorty! Also, on the last day, housekeeping did not make up the room which meant a pile up of dirty towels, no clean towels and the trash overflowing. The location is ok but about 1.5 to 2 miles on the freeway from ”town”.

I would have given it a zero rating. The was under renovation now, with dust and ducts and cords scattered around. Front desk was practically non-existent; you need to ring a bell to talk to a staff member. Rooms were SO dirty, with so many stains on the carpet. Smelly bathroom. Stained pillows and towels. AC smelt like homeless shelter. I changed 3 rooms, either because the lights could not be turned on or AC temperature adjustment was down. I never imagined Hilton could have such a place under their brand. The only thing admirable was the front desk staff, always calm and poised at my complaints. Shouldn't such a hotel be closed temporarily for renovation?

Came to this particular hotel for business. Not sure what to expect as I know this part of Orange County is pretty barren. But ended up being pretty satisfied during my stay. Although, the way to get to the hotel is a little confusing the hotel itself is pretty nice. The rooms are nice, along with the beds being pretty comfy. The staff at this property at really something. From the team at the Front Desk including Logan, Walter & Rafael to the team at the Rooftop bar including Lisa & Cheryl this hotel is awesome. I will definitely be sure to stop by here again for business needs.

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.