San Juan Marriott Resort & Stellaris Casino

Will never go back again got a Pent House Executive Suite and it had Roaches. That's enough said smh....

Venue, beach, restaurants and weather were exceptional as were the staff! Highly recommend! ~JS

These reviews lead me astray. I did so much research before staying. This was a quick one night stay before a cruise. I often stay throughout the Marriott chain high and low, for the price this hotel is awful. The photos are very misleading and I am astonished by all of these 5 star reviews. There is no value to the price either. The lobby is outdated, there are no on site restaurants, and it feels dirty. I will say the staff is very nice. I would not recommend this hotel.

The staff were kind and accommodating.

I accidentally booked into this hotel thinking that it was located in Isla Verde. When I realized that it was the wrong hotel, I immediately called them to cancel my reservations and they denied my request. I called them within 30mins of making the reservations and explained to them that I thought they were in Isla Verde and when I showed up to El San Juan in Isla Verde I had no reservations. So I booked at another hotel in Isla Verde due to all the traffic gridlock from the Sanse festival in Old San Juan. I was shocked when they denied my request even though I called them within 30 mins of booking, but the staff member on the phone was very dismissive and offered no resolution to my situation. They charged me almost for one full night even though I never stayed there! My husband also called them to no avaiI. I now have to dispute this transaction with my credit card and hope that things can be resolved that way.

SERVICE: 5 Stars. The hotel service was incredible when we worked with the front desk, the bellman, security, and valet. Just outstanding. Also Marriot Corporate was AMAZING. We had some challenges with booking before our stay and they made it all stress free. I was expecting the rest of our stay to be a little different considering the cost of the rooms per night. -I don't feel like I felt the full value of it. We had two rooms, and the concierge/front desk, did their best to get our rooms as close as possible, since the hotel was packed. They actually had a nicer room for one of us, but we opted for the second room that was closer to ours (which opened to the pool) and we could reach each other by the stairs. The rooms were a good size, relatively clean. -It would be nice if from the rooms that open to the pool level, you could use your key card to get in to your room from the outside. Small thing. The ocean was too rough to swim in, wish I had known that before. Red flags were up. Only my youngest enjoyed the pool. My older ones thought it was too babyish. The two pools are really meant for little kids, they are not very deep at all, and really not enough space given the number of guests at the hotel. The water slide is incredibly fun, but it closes at 6pm which feels too early. If you have young children that need supervision on the slide, you have to stand to watch, because there is usually no seating left in that area because of the pool bar and hot tub (adults cluster there). The outside area didn't feel as clean as I would have liked, but I can't imagine how the hotel can keep it that pristine considering how many people were there. There was no place to dine at the hotel other than the pool bar when we went. -We had the breakfast buffet (which was pricey - but some room types include breakfast and I think I remember young children might eat free?). The buffet was not that great. The food was not warm, it just wasn't the quality I expected at all. -Not that much variety either - except maybe for the juices. It didn't feel like a $50-$75 breakfast per plate, whatever we paid. So that was really disappointing and we could not order a la carte... The ****** was loud and well attended. ******s are not my thing. They do bring in a certain kind of attendance, so something to be aware of. -Not that we ever felt unsafe per se. And the staff does look to make sure that only guests are in the guest areas. -But there was a night where we heard a security pounding on room door near ours. Saying "security" for @5-10 minutes (we had our littlest asleep with us). -It made me feel good and sad at the same time. -Like the hotel security were on top of any issue which is what you want to feel safe and making sure others are safe, but a bummer that we probably were in the mix of more hotel guests that might need that...and us wanting to feel good and safe on our stay. The only things the kids really liked were the poo

We stayed for a couple of nights before a cruise. Everyone was friendly, property was very clean. Vanessa, in the ******, was exceptionally nice and helpful.

Great stay

A beautiful resort with a beach, pools, restaurant, ******, and a bar. The resort got 5 stars from me because of the service. From the moment you arrive, the team is nice, friendly, and helpful. What a wonderful experience we had here the last week.