San Juan Marriott Resort & Stellaris Casino

San Juan Marriott Resort & Stellaris Casino Reviews

San Juan Marriott Resort & Stellaris Casino

1309 Ashford Ave, San Juan, Puerto RicoView Hotel Details
San Juan Marriott Resort & Stellaris Casino
San Juan Marriott Resort & Stellaris CasinoSan Juan Marriott Resort & Stellaris CasinoSan Juan Marriott Resort & Stellaris Casino
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San Juan Marriott Resort & Stellaris Casino Guest Reviews

4.2/5
Very Good
101 review
Verified reviews
Location4.3
Amenities4.2
Service4.2
Cleanliness4.2
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All Reviews(101)
Positive reviews(93)
Reviews with photos/video(1)
Negative reviews(8)
Guest User
Ocean View Executive Suite
Stayed in Oct 2021
Couples
2 review
2.0/5
Posted on Nov 3, 2021
Will never go back again got a Pent House Executive Suite and it had Roaches. That's enough said smh....
RAHUL
Stayed in Mar 2024
Family
1.0/5
Posted on Mar 25, 2024
Asked them for ocean view they didn’t even offer as we so many available & also staff are not courteous at all. Just waste staying at this place
miriam M
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 25, 2024
lovely hotel, nice amenities, beautiful ocean front with umbrellas, chairs and wonderful service. the staff was very friendly and very helpful. would definitely go back there and recommend to others!!!
linda
Stayed in Mar 2024
Other
1.0/5
Posted on Mar 24, 2024
It was terrible. The staff was not concerned that the door from our room to the patio did not lock. For almost $800 a night, the least you should expect is safety. The maintenance people tried their hardest to make a temporary repair. However, you can see by the photo that the door jamb had already been temporarily repaired many times previously. Furthermore, bad food, old tired room, uncaring staff, uninformed concierge. They should be ashamed.
Jessica
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 10, 2024
We absolutely loved the resort. The staff are so friendly the grounds are beautiful. The beach is gorgeous. The only thing that I didn't like was our bathroom smelled of mildew pretty badly and the walls are paper thin you can hear EVERYTHING on your floor. Other than that the room was nice and our ocean view balcony was amazing!
Carol
Stayed in Mar 2024
Couples
4.0/5
Very Good
Posted on Mar 9, 2024
Loved the staff! Very friendly and helpful. Couple of suggestions: more hooks, towel bars in bathroom, better reading lights by bed and turn down the AC.
Jennifer
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 10, 2024
Loved our stay! The staff was excellent & so was the location. Beach is gorgeous & so is the pool.
Peter
Stayed in Mar 2024
Couples
4.0/5
Very Good
Posted on Mar 5, 2024
It was an OK stay, wasn't blown away. Room is tiny as is the bathroom. The restaurants across the street are horrible; the restaurants in the hotel are mediocre at best. We did like the pizza and gelato place on premises. There is one good place nearby, best to head away from the area for food. The hotel is attached to a CVS so you can stock up on snacks and adult beverages. Hotel prices for food and drink are ridiculous. The ****** is OK, but limited table games, no dice games.
Angela Beth
Stayed in Mar 2024
Friends
3.0/5
Posted on Mar 2, 2024
The unfortunate thing about this property was that we assumed since it was a beachside property, swimming was a given. That is not the case with high tides and dangerous currents through our stay. Prices at the hotel were ridiculous, $14/wine cheapest they offer! To spend so much money for top rated resort, we spent most of our time grabbing food and beverages from local Walgreens and CVS's.
Richard Kevin
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 1, 2024
This hotel was amazing. The location being right on the beach was superb. The pool was lovely. The staff was beyond friendly. The choices of restaurants within walking distance was a nice surprise. We wished the drinks made at the swim up bar were made stronger. They were much weaker than the 'tiki bar' drinks. Also it would be nice if the balconies had a screen door so the sounds of the ocean could be heard all night. We would highly recommend this hotel. We can't wait to return.
Israel
Stayed in Feb 2024
Other
4.0/5
Very Good
Posted on Feb 26, 2024
My wife and I enjoyed our stay here because it was safe and the employees were very nice. It is pricey but we enjoyed it.
Gregory James
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 26, 2024
Beautiful property with many amenities. The staff was as friendly and helpful as possible. the food and drink were excelent...
Susan
Stayed in Feb 2024
Family
4.0/5
Very Good
Posted on Feb 26, 2024
Felt that "city view"rooms were misteepresented and customer service was not very helpful with room upgrade. Also, resort recommended ran forest excursion was not what we expected, dropped at public beach where we hadtopay $45 for beach chairs.
Paula
Stayed in Feb 2024
Couples
4.0/5
Very Good
Posted on Feb 24, 2024
The service at this property was very good! I feel that the staff did their very best to be welcoming and accommodating. Of special note was our check in experience and our outstanding member of the housekeeping staff, Sheila. If you’re looking for a more adult/kid-free experience, this is not your place! We were on a couple’s trip, and the pool area was like a kid summer camp. No ones fault; just not the vibe we were seeking. However, the beach is a better and more adult option. The restaurant was understaffed, hence, the service was slow. However, the staff did the best they could. Overall good stay. The beach is awesome.
Meggan
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 16, 2024
The experience was truly amazing. Everyone was exceptionally friendly and accommodating. From the moment we arrived the staff ensured we had a great time. The dining options were delicious and the pool area was cool with the option to access the beach.