SJ Suites Hotel

Location is great - close to shops and restaurants. Hotel is minimal - you get a small room and small bathroom. No extra or frills. The front desk is staffed 7X24 which made a big difference coming in very late. No Wifi or breakfast provided. Staff was very willing to hold our luggage after checkout. Room was clean, but carpet could have been better vacuumed. One towel per person and single hand towel - no washcloth and no Kleenex. Location was a bit of a challenge to find but was quiet and had a working elevator.

The customer service was great and entry into the hotel made me feel safe. This was a spur of the moment hotel choice and it wasn’t terrible. The hotel was very outdated and the shower wasn’t so great. We didn’t have an iron and there was no microwave but a fridge. Overall the staff was pleasant and helpful! It was a descent choice for one night.

I loved the location of the place and all staff were courteous. Safe area, very vibrant. I was surprised the window was painted over making it so you felt like you were staying in a box. But, the room was clean and the AC worked. Would use this hotel again.

It was a simple boutique hotel. Nothing fancy, clean. Walkable to all of Old San Juan and cruise port. I would not rent a car and try to stay at S.J., just Uber or taxi. Our room was cold, we like cold sleeping but this crossed the line a bit. Staff was friendly.

We were early for check in but they let us check in. Not a fancy place but clean and convenient. Meets all of our needs Great staff and great place.

We stayed at this hotel 03/29/2024 with our toddler and checked out early morning 03/31/2024. I made sure we are good before we left and after few days, they charged us extra $$ close to $100 for couple of small towels being dirty. I never seen this kind of shameful way of making money in hotel business. They made baseless Aquisition that when they dry clean towels the stain didn't go away. They didn't have bathroom matt, so I used small towel so that my toddler won't fall when the floor is wet. That how the stain came from which is 100% guaranteed washable. The management lady also told that we stain and damaged comforter when ask about these charges. My daughter used her own blanket. She may have drop small candy bar stain which is also 100% washable. Please be aware of such charges and take pictures before and after you stay. Everything is old in these hotels and make sure all bedsheets. comforter, towels etc. are clean before you checked in. I stayed 4 different hotels during my visit to Puerto Rico none of they have such false charges. I'll never come back to this hotel. I should have read other's reviews about stain and towels.

Women be aware if you get foundation on a towel from washing your face they will charge you $25. It was considered to be damaged and stained. It was foundation, so they clearly don’t use proper detergents. I’ve never been charged for this at any other hotel. I had to stay a while during check out to figure how to have them share the image of the “damaged” towel with me. I honestly don’t know if it’s even from my room. I’ve sent them emails requesting a response from management and still nothing. I was charged for a small foot towel within 24 hours of my stay. I agree I damaged it and had no argument. My sunscreen spilt in my suitcase and I used it to wipe off some items that had runny red ink and I didn’t not argue that towel but I was surprised about the second large towel over make up. Bathing and washing my face is such a basic hygiene practice for anyone especially if they wear makeup. I use make up remover and anyone who wears makeup up will know these other items won’t always completely remove it all. The image shared is of the second towel charge not sure if the blue is the detergent they used or shadows.. if neither then it was definitely not my towel. The hotel itself is pretty outdated more than the pictures reflect. It is true that there aren’t any windows in the room and it’s dark. If you plan to be out and about all day as I was it is fine to just sleep but it is a pretty depressing room. The walls are also thin so you can hear people chatting in the neighboring rooms. I was there for a week.

Very bad experience to expensive for what you get. The room smells awful and bathroom tile floors were all scratched. The room very small no windows if you are claustrophobic avoided this place. Looks like the owner doesn't care about maintenance. The hotel should get some very good maintenance. I couldn't sleep with the smell in the room.