Pierre & Vacances Resort Terrazas Costa del Sol

The hotel is located in the hills so the views are amazing! We could see The Gibraltar Rock from our balcony. We stayed for 11 nights, but the cleaning team only clean on the 7th day, we had to ask for fresh towels and toilet roll, I think a 3/4 day clean would be better. The Animation Tean are excellent, loads of different activities for adults and kids everyday, except a Tuesday. The quizzes and bingo are all done via your phone and great fun for all ages. Shout out to Sergio, who my son really liked! You do need to get taxis if you want to visit the other local towns, but it's only €10 and worth it to see Sottogrande, Duquesa and Estepona. The weather was lovely everyday, and perfect for pool fun and/or chilling with a book and a cocktail. Would recommend this hotel for families.

The worst hotels I've been to. The bathroom smelled awful all the time. They never once cleaned the rooms. They never changed bed sheets. There were not a single soap in the bathroom. Everything was empty. If we needed towels or toilet paper we had to ask for it every single time. The people worked in the reception always looked confused and had an attitude. The pool water was ice cold, buffe food looked dry. The location was not good either. You had to pay 5 euros every day for parking and sometimes the parking places were all taken. We got accused for having eaten breakfast there and they wanted us to pay until the restaurant chef said it wasn't us. Ridiculous!

This could be a really perfect spot but there is so much that needs doing to the apartments, in 11nights no one cleaned the appart, no fresh bedding or towels we had to go ask, toilet roll we had to ask for which on a holiday you just dont expect such basic things to be missed. The apartments in and out need a good clean and paint, its very run down sadly. You cannot cook in the room there is no oven sadly. The apartment when we came in was very dusty, the floor was really dirty. Staff wise Marc at reception and Angel at the pool bar are amazing they cannot help you enough and are very welcoming. The pool area is stunning…but if you have young children like us the pool is ICE cold all the time way too cold for children to play in all day….even for adults it was bitterly cold. The food was very nice, the buffet and pool snacks have a great range and all tasty. There is a mini super market on site but doesnt have a great deal in of your planning on buying food to cook, it opens 8am-13:00 then closes until 17:30, the pool snacks also stop at 15:30 and the buffet does not start until 8pm…this can be tricky with kids. Overall a good experience but definitely needs work and seems all reviews say the same things but not much done about it so far

Pros - room was quite large , bed comfy and air con worked . Thats about it . Oh and location to Gibraltar but need car . Cons - very poor customer service - we didnt have a bottle opener - told to go to bar with our bottles to open ! No hairdryer , missing utensils from kitchen , they never answer phone at reception so have to walk there and the staff are never happy to help . Only allowed 1 toilet roll a day , good luck if staying with kids !! They clean the room and change towels every 5 days - but only if you ring and remind them !! No oven in apartment , only microwave so cooking is a challenge . The Balconies have gaps on the wall tops so when your neighbour is smoking every half hour it comes over and into your apartment which isnt nice . Some days were so noisy , someone had a karaoke and were singing really badly all night , teenagers were jumping the fence and jumping into the pool at midnight , no security to be seen ! Extra charges for everything , parking inside the place , a safe if u want it etc etc . No where to walk to , need car . Avoid unless really cheap and you have a car .

Wow Beautiful Resort. Staff very friendly. But some improvements needed within the rooms - Kitchen there is no cooker just hob microwave and dishwasher. Bathroom no hand soap provided and need more toilet rolls etc. No hairdryer provided. Overall some improvements needed on the rooms I.e our patio doors where not sealed correctly and letting in a lot of wind and ants during one day. Although as soon as alerted reception they sent someone out to fix within a few hours that day. The resort is very far away from everything if you plan on not driving and want to visit places get shopping etc then be aware it will be expensive for Taxi,s/ Ubers unless only going 10 mins away from resort. For example we flew into Malaga airport and the drive being approx 1hr 10 minsand Taxi costing anywhere from €140-170+ depending on the driver route they take. We went off on a day trip to Gibraltar that only being 25-30 mins costing approx €39-50 again depending on driver (Ubers going to be cheaper than taxi but found them difficult to book at night) Food- There is a minimart with limited things to buy for food etc if you want to self cater there is not a lot of variety. They have all breakfast costing approx €15 with juice tea coffee included and Dinner Buffett €26 but no drinks provided you have to buy separate unless you want tap water out of the machine. Pool is cold not heated even on a rather warm day it’s still rather chilly. More entertainment for children at night bar for adults and music.