Hilton Garden Inn San Marcos

When we went to check in there was no one at the front desk, we waited over thirty minutes until someone came and it looked like she was busy being on her phone and then when we checked out she was busy coloring! And then to top it off my car was broken into and then when we went to the front desk if they can do anything she didn’t care she only said “I’m sorry”

Highly recommend

I have spent 11 nights in this property in the last two weeks. It is a great hotel, with great staff. I was staying here while caring for a family member in hospice care. I want to personally thank, Bryan, the General Manager, Ashland and Elanor at the front desk, and Devon and Deborah in the restaurant. They were compassionate, caring and made a very difficult time much easier. The room was great! The food was hot and delicious and the front desk kept me informed and updated. If I am ever back in this area, I will definitely stay in the Hilton Garden Inn, San Marcos. I have stayed in dozens of Hiltons nationwide during the last thee decades and the staff here is the best I have ever seen anywhere. They truly treat you like family.

Breakfast buffet was pretty bad to not be included with the room. Bathroom door was dirty. Overall, decent stay. Wasn't bad, wasn't great.

always a great stay! we will be back again im sure.

The gentleman at the front was so helpful!

Got to the property at 1:30 before official check in time. The parking lot was empty with only 2 cars, went inside and the lobby was completely vacant. I asked if we could check in a room to prepare for a wedding that we attending later that afternoon. Was told there is no room available yet and has to come back later in 30 minutes. We waited in the lobby and checked again after 30 minutes. Was told again the room has not been cleaned. I asked is it possible that with all the rooms and apparently hardly any guest there, there is not a single room that had been cleaned. Was told we were asigned a particular room since we booked thru Travelocity. And knowing that we had been waiting for 30 minutes, it didbn't occur to them that they could clean my room first. The staff replied that they have to follow a list. Simply put, the staff just don't care. I would expect that kind of customer service at a budget motel, but not at a Hilton Garden Inn. No professionism and customer care. Asked if there is a manager on duty and was told no manager until the next day, when I checked out the next morning, no one at the front desk, had to go over to the restaurant area to try to find someone. Finally, just left our key cards and leave. It is the worst hotel that I ever been to in the world. Never a Hilton again.

Clean room. It had everything we needed. Close to the university.

Good overall