Hacienda Los Picachos

Love coming here!!!! Our favorite hotel Clean rooms very fresh Pool is beautiful/water warm Food is delicious

old horse stables property turned into a very nice very spacious boutique hotel with many services and friendly attentive staff..

One plug for 3 people and one heater. Swimming pool not heated Restaurant closed early

We booked this Hacienda because it looked quirky and cool to explore from the pictures, and we were interested in a pool for our kids. Overall, it was fine, but I wouldn’t go back. and I wouldn’t consider it a “VIP experience”. Upon our non-cancelable booking, the Hacienda messaged us via Expedia’s messaging system that the “included breakfast” was only for the 2 adults, not the 2 children on the reservation. I rechecked to see if this was noted upfront, but it wasn’t. This was a bummer because I had selected the property due to an included breakfast (which is important since the property is a 20 minute drive from SMA). It seemed like a bait and switch scheme to require me to pay for 2 additional breakfasts. When I received this surprising note (literally 2 minutes after booking my non-cancelable reservation), I tried to message through the messaging app, but ultimately couldn’t figure out how to message them back. It’s important to note that the Hacienda is about a 15-20 minute drive from SMA. We didn’t have a car on-site. Ubers wouldn’t pick us up at the Hacienda entrance, so we were required to walk ~5 minutes down the Hacienda’s long cobblestone driveway to catch an Uber into the city. It was very cold in the rooms at night - bring extra layers. We were initially provided with one space heater for the 2 room suite. When we asked, they brought us another. The staff were pleasant enough. I wouldn’t come back.

New employee in front desk with out training. We were asking for pillows and the said . They have not extras. Questions about the place he said, he had just a month working there.

The Hacienda has spectacular view, grounds are well maintained, beautiful, restaurant and bars, vlean pool and jacuzzi. The Decoration throughout is gorgeous. I would love to stay again in this place.