La Bergerac Boutique Hotel

We booked a room at the last minute and got a very low rate for our room. The staff was very helpful and responsive. The experience felt like it was a place in need of a renovation, but it was serviceable and clean enough. After exploring the city and looking at comparable places to stay for reference, it was worth every penny. It is not the Ritz, but it has the essentials.

Comfortable stay

We stayed here three separate times in 2014 when we travelled extensively throughout Costa Rica and, as we had very much enjoyed those visits, we opted to stay there again last month. Sadly, the hotel has gone seriously downhill since then. The building is in a poor state of repair and the rooms are gloomy and in need of updating. Customer service was totally unsatisfactory - whether this is the impact of Covid or bad management it is difficult to say. On previous visits the warmth and welcome of all the staff was something which stood out - the opposite was true on our most recent stay. At breakfast on our first morning, we were completely ignored and other guests who arrived after us were served before us. Not that breakfast is worth having. Our room was not serviced on the first day, apart from having towels taken away and not replaced. Cleaning of the room needs more attention as cobwebs behind the door remained in place for the entirety of our stay. Our patio was unusable owing to its filthy state and the cracked glass table. The last straw was when we asked for a 2pm check out to coordinate with our pickup. We were refused, due to "company policy", even when we pointed out that most of the hotel's rooms were unoccupied. They said we could have an extra 15 minutes - after discussion extended to 30 - after which they would charge extra. At 11.31am they knocked on the door demanding we leave or pay. We pointed out our email booking had said 12 noon for check out so we had another hour. In the end we left before that because of the bad feeling and ill will. On the positive side, things that worked well were the airport transfer arranged by the hotel, reasonable wifi in our room and decent hot water in the shower, although an incredible amount of water was wasted every time while waiting for the hot water to come through. One good thing which hasn't changed is the location which is excellent, a safe, relatively quiet area which is walking distance into downtown San Jose but, more importantly, steps away from Barrio Escalante with its great bars and restaurants. We will be coming back to this area but will be looking for a different place to stay next time.

It was bad! It used to be a beautiful place years ago. Not anymore. Landscape is not taking care of. I got mosquito bites. There were spider webs in my room and I saw one🕸️on the shower towels. Service was poor. I tried to get another room and was told the hotel was full which I didn’t believe. It looked empty instead. Their policy won’t accept cancellations so you will loose your money. Staff was ok. Not so welcoming and accommodating. The bathroom smelled bad. Water didn’t drain well in the shower. The toilet had a brown stain. It looked gross and dirty. The wood floors made a creaking noise when you walk around the room. I stayed there for two nights and couldn’t wait to get out of there! Do not stayed at this place and save yourself a terrible experience!

The hotel setting is unique which I liked but my wife was not satisfied with the housekeeping in detail

Excelent service!!