Tropical Palace Hotel

Excellent location and service. The staff is very helpful and friendly.

This was the worst hotel we’ve ever stayed at. The first morning we had to take cold showers. The whole hotel had no hot water. Towels didn’t even dry us. They don’t have security at night so every night, someone was loud and obnoxious. The worst was our last night. Loud music and screaming until 3:30 am. I got no sleep. The bathrooms were dirty and needed renovated, the pool had chunks taken out of it. Only positive was the front desk lady. She was very nice. Will never stay in that hotel again. I couldn’t wait to leave.

The stay started off a bit rough. The person who was supposed to pick us up from the Water Taxi was nowhere to be found. So we walked with all of our luggage to the hotel. The host did apologize. Later, when our group tried to shower, there was no hot water. It was freezing cold. The staff just ignored the issue until multiple guests complained. It was finally fixed by the evening. It was an okay place to stay. This place has a lot of potential; it just needs some updates.

Checked in, met the staff (who were fantastic), met the mosquitoes (who were even more numerous), and checked out. The hotel was clean, the staff was kind and helpful, and the room had all the basics. Unfortunately, it also came with what felt like an all-inclusive mosquito experience. After an island-wide power outage and a losing battle with the local mosquito community, we decided our vacation could be better spent elsewhere. Five stars for the staff. The mosquitoes would probably give it five stars too.

We arrived a day late due to the timing of our flight and the water taxi times. When we arrived our room was not ready although it was the next day. They first stated that they had given the room to someone else but then they apologized and said it was actually available but not clean yet. When they did give us the room we noticed the balcony door didn’t have a key to lock it. Reception stated they didn’t have a key for it. I requested a different room because it looked like there was a possibility someone getting in from the balcony. It also had no outlets to plug our devices. They did accommodate and were nice about moving us to another room. But this hotel is very outdated. They do not come clean daily. Their floor mats in the restroom are old and dirty. The bathroom is not clean or have towel racks or anywhere to put your shampoo or shower items. We got placed on the third floor the second time and there is no elevator, the stairs are uneven and with very high steps. We carried our own luggage up the three flights of stairs. I don’t usually like to give bad reviews but I don’t want anyone else to get high expectations from this place.

Everything you need , the basic is here the plus my room came w a fridge thats big saving to buy drinks or food and keep it cold also a/c works great

I totally enjoyed my stay and I would highly recommend this property!!! I enjoyed the pool and the poolside bar I loved my room my only issue was the shower but overall I loved the politeness of the staff. We were able to do our laundry the people do it for you … San Pedro is a beautiful place as well as Caye Chaulker…I will be back oh I choose the water taxi and the food was delicious Fry Jacks are a must try!!!

The room was clean and had AC. The staff were very nice. But this hotel is very loud. You can hear people talking in the hallways late at night or VERY early in the morning. So if you’re a light sleeper, bring ear plugs ! Decent location though and we enjoyed our stay.