Guest User
April 5, 2024
Maybe we were unlucky with the period or with the mix of customers we found, but overall the experience was disappointing. The structure is beautiful and clean but has nothing characteristic: to appreciate where you are, you have to look outside. The room could overlook Lake Garda or the Dolomites; inside you wouldn't be able to distinguish the locations - anonymous. The staff has high quality, but on average it is not comparable to other spa facilities in the area. The thermal pool is modern and characterless. The turnout during our week was low: people in the pool covered in jewels like Madonna del Petrolio... very loud voices, cell phones everywhere, even at the table! And often in speakerphone…. And none of the staff encouraged more discreet behavior. No comment on the abundance of sequins, sequins and fake nails... it's not the hotel's fault... But let breakfast be a mess, with crowded tables and "do it yourself" service (you get your own teapot, tea, milk and squeeze your own orange juice from the machine...! Well, this is the hotel's responsibility. As are the SpA services that regularly start and end 5 minutes before (..."so I'll explain..." but explain during the massage! ). In short... an enchanting place but without passion.
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