Panama Hotel

Charming bedroom with a claw tub! Post could not have been more helpful when we arrived after the office had closed. Just note ******* did not know that some of the rooms are under renovation, so double check when you book!

Couldn’t check in at 7. Went home

What a massive disappoin**ent. I arrived 6:30PM on Friday, May 3, 2024 - no one at the front desk. Just a key in a lockbox. I walked in, and the place was trashed. I checked the room, it's not the one I booked online. Next morning, I bring all this up to the guy at the front desk. He shrugs it off defensively, "Renovation." he says. Repeatedly. The website said nothing about a renovation. As for the wrong room, he said, it was already booked. How could that be when I booked it online? The answer? "Renovation!" - He really said that. And what about the website's complimentary breakfast? Nope! And yet, I'm being charged full price. I asked for the manager, was told manager manager Manny wasn't there. He may be in Monday. Or the following Friday. He's not there much, he said. Left a message for Manny to call, haven't heard from him. It's like I booked a room in Hooterville. Though I bet Arnold Ziffel's got better management skills.

A jewel

I loved how quaint the property was. Staff was superb, and very helpful. They really made me feel at home.

It’s a classy old school bed and breakfast in the heart of downtown San Rafael. We stayed in the *******o Room. Look it uo

I have stayed here quite a number of times, and I am always fascinated by all the beauty and intricate details of this historic hotel!!!

We arrived and the heat did not work! There was no blanket. I asked room service for a heater, which they did provide. There was no breakfast other then coffee, although they advertised it when i booked. I am not a picky traveler but this is unacceptable.

This place has charm and is cute. If you know what you're getting, it's just fine. However, the listings are definitely misleading. It makes the rooms looks bigger and leads one to believe that rooms include a kitchenette area and bathroom, when those are shared areas and not in-room. I do not necessarily mind sharing a bathroom etc but I do want to be aware of that when booking. There is definitely no 24-hour desk, and having the breakfast room not open until 8 AM doesn't work for me as a business traveler. However, there is a great Bakery right next door that I would highly recommend. Please also be aware that there is no on-site or otherwise dedicated parking, and this is right at the edge of a neighborhood. So parking may be challenging depending on when you stay or arrive.