Extended Stay America Suites - Salt Lake City - Union Park

tough location

The first room we were put in, smelled of urine. And the second room had a mouse. When I left, at 12am, there was no one at the front desk to complain to. Dirty place.

AWFUL AWFUL AWFUL. We got to the lobby and the receptionist and a co-worker were arguing. The lobby was small, dark and looked run down. We got to our room and the first thing I saw was the top of the refrigerator which looked dirty. Then the popcorn ceilings. Then we noticed the smell. Went to the window to open it to try to air it out and there were a bunch of little dead bugs on the window sill. Tried to get a refund and was told we couldn't because we booked through *******. We went ahead and checked out and got another hotel. We then called ******* to try to get our refund and they were refused by the manager the next day. I called back to the hotel chain to complain and they said they would escalate the problem to the district manager. I heard nothing back so I called again a week later and was told the district manager's report said we stayed for our whole reservation and also that the room was checked and it was fine. LIES LIES LIES. DO NOT STAY HERE unless you want a dirty disgusting room and to be treated poorly.

I was a victim of theft in this Extended Stay's parking lot. A few unsavory characters seemed to be wandering around the lot at night. Definitely felt unsafe.

The folks on staff at reception are very nice, efficient, and helpful. The room is very spacious and clean.

Stay away! There are people who live there and they hang out in the parking lot. I saw the police on several occasions visiting the property. The hotel desk is behind a locked cage. The rooms were filthy I felt dirty just being in the rooms. There was hair on my bedsheets and stains on the mattress pad and bed skirt.

The morning front desk staff went out of their way to accommodate our special request. They were courteous and professional.

For the price it was fine.

Perfect size room with nice small kichen. Loved the ability to store and reheat leftovers. Unfortunately the refridgerator makes a lot of noise, earplugs or turning it off might be necessary.