ERIKA Boutiquehotel Kitzbühel

superb experience! Pros: - good location, close to the center (10-min walk) and the Kitzbuhler Horn (beautiful 15-20 min winding drive) - happy, friendly, efficient, and prompt english-speaking staff - spacious, well-appointed rooms - comfortable beds - a plunge-worthy landscape pond (you can't swim in for long - but it's fun to jump in for a bit!) - delicious breakfast with a good spread (I would recommend spreading it out over a larger area though. I kept dreading I would knock over something while trying to reach the bottles, jars, and glasses placed too close to each other!) Cons: - No real view. too many buildings and the road blocking any vista you might get of the mountains. some rooms get a lot of noise from the road as well. (we were in Suite 104 earlier and asked to be moved to another room because of this. The hotel pleasantly obliged and moved us to 218, where the noise was far less and didn't disturb much) - Not sure if this is the case with all hotels in the area, but the room got super hot with the August summer climate with no way to cool it down. and you can't keep the windows open because of the wasps flying all over. The heat was unbearable! I know this is a winter-destination, but since they're operating it in full capacity during summer, might as well find a solution to make the rooms comfy in the heat, too. Overall, pleasant stay. Special call out to the staff in every department - restaurant, housekeeping, front desk, and the pool area.

Lovely hotel. Kindness of the staff. Delicious breakfast and dinner. Rooms very clean and comfortable. During my staying, the weather was very hot, unfortunately, there wasn’t any air conditioning. I’ll certainly choose this boutique hotel again

A hotel which show you the respect you deserve. Quiet and carefully looking after you! A pleasure indeed! Excellent location, close to old town, near to mountain. A beautiful pond and a garden to treasure în your memories. The food is excellent.

Lovely hotel - great location near the town centre, stylish decor, friendly and helpful staff, excellent food, nice spa area. Only negative was lack of air-conditioning - the bedroom was very hot at night which was not conducive for sleep.

We’ve stayed at the Erika 10 times over the past few years, although this was prior to 2019, after which the hotel was sold. We loved the friendliness of the place, the smiles, the family that owned it, just everything. The food was outstanding. The rooms were a little tired, but this was part of the charm. So, in 2024 we arrived at the Newley acquired and refurbished hotel with high expectations. On arrival, the reception was empty. After a while, a guy appeared, we explained we had 2 rooms booked. He insisted we only had 1. After some checking and conversations with someone else, he eventually found our additional room. Then we had to complete the guest cards, for each guest, and full passport information, in German. Little empathy for us having arrived after a long drive. Eventually he gave up, exasperated, chucked the keys at us and pointed vaguely in the direction of our rooms. No explanation of the facilities, no assistance with luggage offered. What a hopeless welcome. Our room, a junior suite, was nice enough, however the bed… mattress topper covered in a rubber sheet, the sheet topper and duvet made from a hessian type material, so uncomfortable. The bathroom had a large sink, but nowhere to put your toiletries, no shelf. No tea making facility, just a coffee pod machine. We were booked for dinner each night, we only attended the first night as the food was so poor. Badly cooked food, boring menu, not a patch on the old place. Even the breakfast, which should shine in Austria, was poor. Small choice, boring and the restaurant staff left us to find a table, nothing was explained. I read that on the sale, the 20 employees were retained. I could see that now only the long suffering barman was left. The rest have left this dreadful excuse of a hotel. The heart has been ripped out of this hotel. There is no love, no warmth and no effort on the part of the staff to engage. You can feel the hopelessness of the place. We will never stay here again and recommend that you give this place a wide berth.