Where to start! The great things about the hotel were the staff, the backdrop view , the grand entrance hall, and the free shuttle bus into town. The all Inclusive drinks were good too. The food was absolutely awful, for example, breakfast, stone cold rubbery fried eggs that had been sat for ages, cold scrambled eggs, absolutely awful. Fried potatoes, meant to be hot, as in a heated tray, undercooked, cold and awful, no baked tomatoes, or anything extra, everything looked like it had been there for days and days, it was inedible, there was no choice of anything at all. Cereal, for example, very basic, no choice of milk, skimmed, almond etc , just 1 jug of full fat milk, which tasted like sterilised milk. And 1 bowl of yoghurt, no chopped fruits , nuts or anything to add to cereal. The bread to make Toast was good, that is all..there was a small selection of packet meats and sliced cheeses, all looked and tasted very cheap. Evening meal, terrible, no choice, no fresh fish, fresh vegetables, just nothing, we ended up eating out. If you were vegetarian, vegan or have any special requirements, you’d starve! Soup was tinned tomato soup, horrible.I thought the Italians pride themselves on tomato based food. Pizzas were thick and looked awful, tasted doughy. We’ve had better food at a 2 star hotel. How Jet2 can pass this hotel as a 4star and the hotel itself say it’s a 5 star, is beyond me. No actual coffee machine, just a pre-prepared coffee flask, that was luke warm, although could order a cappuccino and filter coffee on request. The rooms are very basic, tired, and old fashioned, although very clean. Very basic soaps, etc, only 2 sachets of coffee and dried milk powder in the room each day. I would never recommend staying at the hotel , unless you did room only.