Hacienda Na Xamena, Ibiza

This place speaks volumes and it speaks for itself. I can only recommend everyone arranging a trip to Ibiza to pay this place a visit. While you’re here make sure to book a spa treatment also, unfortunately everyone must experience that for themselves in order to have their breaths taken away by the spectacular views (a no camera policy). I’m definitely going back when next in Ibiza.

Let me start by saying this is the first Trip Advisor review I've ever written, but I'm taking the time to write it in hope that someone associated with this hotel who cares will read it and stop the decline of what could be a fantastic establishment. We stayed at Hacienda Na Xamena for the first time in October of 2021, right when travel was starting to open up after the Pandemic. We had a wonderful time. The view and the sunset from our suite was the most beautiful I had ever seen in my life. That seems to be the main selling point of the hotel - it's all you see on Instagram. The room was very bare bones and minimalist but I didn't mind. We were greeted with a bottle of champagne in the room, and the food over our stay was fantastic (we didn't leave the property). There were a few issues but overall, we couldn't wait to come back. We thought we had found "our spot" in Ibiza. Cut to almost the exact same time period two years later when we returned and got the same suite. Entirely different experience, and incredibly disappointing. 1. Absolutely no acknowledgement that we were returning guests. No bottle of anything in the room and a weird note welcoming "Mr. X" to the hotel with no mention of me, his wife, who was also a returning guest (and I had been the one communicating with the hotel during booking). This is not a requirement obviously but I don't think I've ever returned to a hotel where it was not acknowledged at all, even verbally. Not off to a great start. 2. On our last visit we used the spa every day and got a series of great massages. This time, after arriving and contacting the spa to make reservations we were told that because it was a holiday week in Spain, the spa was almost entirely booked (by non hotel guests). In addition, they didn't have any masseuses or facialists working before 3pm. We were only able to book one massage each during our whole visit and it felt like we had to beg for it. I understand the hotel's need to create revenue, but it feels like they should reserve some spots for paying guests, or tell you during the reservations process that it will be a busy week and to book any services in advance. The massages were fairly poor for the price and it was impossible to communicate with the masseuse I had because she didn't speak English. Also, skip the "waterfalls" experience - it is a complete waste of money. Trust me. 3. Food was extremely overpriced and sub-par with little to no vegan/vegetarian options. Yes I know this is Spain, but last time there was an entire full vegan MENU that was incredible so we expected this time would be similar (in fact one of the reasons we returned was because of the food). We were told by a manager that the previous chef had walked out recently and taken the whole kitchen staff with him. We had one dinner and a lunch and then left the property for our other meals as the food was terrible and very expensive for what you got. Of the few meals we had (including room service), s

Amazing. I loved. Staff was helpful. I recommend

This is an exceptional property, an island of beauty, relaxation, luxury and mostly a laid back and chill atmosphere that is perfect for a get away. Nested on top of a hill overlooking a sea cliff, the surroundings is simply breathtaking. The property is stylish and decorated with taste, the rooms and suites are high end, everything is 5 star worthy here. One and probably only downside is mosquitos, so bring your repellent. Congrats to the owners of this place, the job done is impressive, granted that it is not a big hotel chain and it is nested in wild nature. We will be back for sure !

Beautiful hotel in an incredible setting for a relaxing and luxurious stay. The staff are some of the friendliest I’ve come across who take care of everything to make sure the stay is really special. The pool areas are amazing places to spend the day, very relaxing, plenty of space and amenities on hand. Really great stay

Beautiful hotel and phenomenal views of the coast. Great service, everyone was super welcoming and friendly. The standard rooms have fantastic views but overlook the other rooms so it didn’t feel that private. The spa is super basic but the treatment was good. We went in September and there was always lots of free spots to sit and sunbathe. Sunset cocktails highly recommended. The main courses in Eden restaurant were all a bit strange but the sharing options, starters and desserts were excellent. The wine selection was also fantastic.

Lovely hotel, very quiet. Would recommend for couples wanting a relaxing stay.