Hipotels Hipocampo - Adults Only

I’m here on my final night and I’m so disappointed to only be able to give 3 stars for this review. It really is a tale of two (or maybe three?) halves. The good .. : The location of this hotel is stunning. Right on the beach, the sound of the waves outside your door, the sun on your balcony during the morning. The pool area is clean and comfortable and as a solo traveler I felt good spending time there. Sometimes it can be tricky trying to keep hold of sun beds when you’re on your own while you get food or go to the loo etc but there was enough for everyone and it was completely relaxed. Before I arrived I booked two massages, one for my first day and one a few days later. The first massage was fantastic. The therapist was friendly and professional, and she even recommended me some specific trea**ents for when I was home to help with a joint issue I have. Her name was Catalina so if you go for a massage, ask for her - she is fab! The reception team were generally friendly and helpful. Breakfast was fresh and plentiful and though I didn’t take it every day, was good when I did. A couple of nights I had a drink in the bar when the entertainment was on, and the staff were efficient and friendly and the drinks were tasty. A short walk from the hotel you will find anything you might need from supermarkets to cafes, restaurants, gelato, amusements.. The bad.. : I had lunch twice at the pool cafe and the first time I had a green salad with tuna, which unfortunately came drowned in boiled egg. No massive deal, but really it should be on the menu. Especially as there were other salads which specified egg and this one didn’t. The second time, I ordered a burger with cheese and when it arrived the burger had no cheese but they brought me a block of Parmesan to grate on to it. The chips were cold and it had to be sent back. When the food was returned to me, the chips had been dunked back in the fryer and were hot but now solidified, and the burger was cold. I had to ask for sauces and salt, and ask twice for the bill. I didn’t eat there again. There is too much great choice around to bother with poor service like this. The second massage I had was poor. It cost €95 and was a huge disappoin**ent. No care was taken, the girl didn’t seem bothered about what she was doing and was really unfriendly, as well as the massage itself being rubbish. I almost left after the first 5 minutes but didn’t want to cause a scene so I just carried on and put it down to experience. The shower in the room didn’t keep temperature. Not a massive issue because I don’t mind cold water, but it was annoying and for a longer stay, would have bothered me. The Ugly: I arrived at 1am in the morning and had a massage booked for 10am. The guy at check in explained everything to me, that I should get a ticket from reception for the spa and had to pay in cash etc. In the morning, I was just about to head out to breakfast at about 920, when the phone in the room rang. They w