Guest User
February 22, 2024
The hotel is lovely and clean with attention to detail in the lovely decor, nice seating areas, pool and garden areas. The rooms are spacious I stayed In 1504, overlooking the pools with a sea view. Large kitchen/lounge with most of the facilities catered for. The bedroom and lounge area did only have one plug socket in each room which was a bit of a problem when trying to charge both phones and use hair straighteners etc. The food was lovely, tasty and well presented. The staff were excellent, special shout out to Raul, Samuel, Andrea and Gosia who always took the time to greet us and smile. Unfortunately our holiday was quickly tainted from complaints from other guests (Dutch and German retuning guests). My sister and I choose to have a Netflix and chill on our 2nd day due to thunderstorms, and made ourselves comfortable in the lounge area where we were accused of being drunk from apparently laughing! Following on we were then accused of being disrespectful because we splash water when swimming in the VIP pool because the water spilt over the edge and wet guests sunbathing underneath. We were summons to the directors office and threatened with eviction! We highlighted the fact that in the summer months it's like a non stop 18-30's drunken 24 hour party, yet we were expected to not laught or splash about without fear of offending the other guests. The response was that it was a different clientèle during the winter months, indicating we needed to be quiet.