It's a beautiful hotel which has more pros than cons. The location of this hotel is super awesome. It's a 5 min walk to State street, where all the action like shopping and restaurants are at. It's also walking distance to the major attractions. We walked everywhere and even to Stearns Wharf (25mins walk). We took the breakfast package with the hotel. Breakfast was always amazing. 5 stars for food quality and service! We always look forward to our time there. Room was pretty and comfortable. We got the room with the balcony, it was the corner room with a good view. It gets quite dark in the room as well, so ladies please bring a lighted make-up mirror. The hotel reception team are awesome. They try their best to make you feel comfortable and that your room requests are met. There was this one time where we requested for firmer pillows as the ones provided in the room were soft. Additional pillows provided by the housekeeping team but they didn't meet the brief, all were still soft. I had to call the reception team to help, as it was already in the evening, no housekeeping team was available, so that kind lady at the reception, delivered the firmer pillow herself and sent it straight to my room. She's so amazing and made my day! Also, this is another hotel with a housekeeping team that doesn't bother to wash cups and wouldn't help to tidy the room i.e. hangers placed on the bed, will still be left there when you come back. I'm not sure if the housekeeping team is outsourced or part of hotel staff, but the entire customer experience also includes housekeeping service (this is a note to the hotel management to look into). Also, just so that you know, there is no coffee making facilities in the room, but hotel provides coffee with cups in the hotel lobby for guests in the morning. Shower pressure isn't great but i can overlook it because there are more pros than cons in this hotel. I loved my experience regardless.