Guest User
October 27, 2021
Person at front desk wasn't there when we arrived and when she finally did show up she appeared strung out and scatter brained. We were finally shown to our penthouse and it was disgusting the toilet wouldn't flush all the way the shower was rusty and disgusting the tun had hair in it. We paid 1000$ for 3 nights but decided to not even try and stay the 1 night. They wouldn't refund our money even though the room clearly didn't match the description or pictures on trip.coms site. At this point we feel like we should take them to small claims court because we feel scammed