MARCIO
February 3, 2024
For what VIK charges and promises for being a premium winery, the experience was terrible in terms of service and meals and impersonality. Communication is confusing, dinner service borders on incompetence and indifference (Samuel).
Antônia, and only she, was attentive and open to listening to the problem at the arrival dinner.
At check-in, nothing was mentioned to us about *******'s Gold benefits.
Food arrived cold on the table more than once, and the taste didn't impress us most of the time.
The garden restaurant was the most satisfactory; and perhaps because it is better, there is an additional charge for guests to have lunch there.
Glasses of wine at meals are not observed by the staff. They are empty.
Even if you buy the premium wines with your meals, the service is out of place, confusing and inattentive.
On the last night, we left there and went to Clos Apalta. In fact, we returned to Clos Apalta for the third time. And there we were able to enjoy what we expected. I am really sorry. We do not return and do not recommend VIK.
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