Forte Village Resort - Il Borgo

Ho soggiornato per una convention aziendale in questo resort, dormendo nell’hotel “il castello” e usufruendo delle varie strutture del resort. Alcune pecche organizzative e un buffet di qualità media sono state compensate dalla gentilezza e buona volontà di alcuni dipendenti. Voglio ringraziare in particolare Debora, che al ristorante “le rocce” ha provveduto a soddisfare le nostre richieste al tavolo l’ultima sera della convention, con garbo, pazienza e professionalità. E Simone, con la sua positività e gentilezza, che ci ha riportati in camera con la macchinina alle 2 di notte, insistendo per non farci fare a piedi neanche pochi metri. Insoddisfacente il cibo, non eccellente il servizio in spiaggia, ottimo il servizio in camera e celere la risposta della reception.

Short but intense experience, we appreciated the structure and relaxed enjoying everything that surrounded us. Complete structure in everything from the cleanliness of the room to the always attentive and helpful staff. There's also space for shopping, so what can I say, we'll be back!

Second stay at Forte Village! All very organised! Perfect rooms and excellent cleanliness. Super food quality and staff who follow you through everything. We really relaxed! Thanks a lot to everyone!

The discrepancy between what the resort promised, the cost to be incurred and what was actually offered to me is enormous, obviously negative. I don't judge the catering part, perhaps negatively conditioned by the current event, but the poor management of room service is too much. Upon arrival I waited a while to get into the room as they were about to finalize the cleaning. Well, as soon as I enter the room I notice the presence of dozens and dozens of dead insects (in the photo). It can happen (even if I waited to take possession of the room just for the cleaning) but the most serious thing is the reaction times since the "let's send someone immediately" turned into the resolution of the problem after more than 4 hours and in any case even after the intervention, insects remained in the less visible areas for which the staff did not pay due attention. On a second day another problem arises (electricity): after having contacted the switchboard in vain (they didn't answer, which is already not pleasant) I went to the reception to receive support with the obvious answer "we'll send someone right away". The word immediately at the Forte evidently has a different meaning given that they arrived in the room after 90 minutes in which I used the light on my smartphone (then the problem was really trivial but anyhow). Another aspect that many of us noticed was the lack of preparation of the staff both in the reception and in the restaurant. The feeling is that they were inexperienced young people. In short, the structure will also be large and beautiful (but not exactly well-kept) but I do not recommend it for a huge and above all unjustified cost. Another example of neglect: the sofa had a torn cover and the cleaning of the room in the morning led to the disappearance of all the necessaire for the shower which was replaced only with the shampoo with which in the end I had to take a shower... In short, a lot of imprecision, no request for feedback for a disappointing experience to be good

Of "Leading hotel of the world", there is very little.....inadequate and uneducated staff (alas almost all interns little more than novice adults, or now annoyed boarders). Hostel quality of food, and unavailability of sunbeds because they were occupied from the day before or from the morning with only a towel. In short, of the much praised Forte, there is very little ... I dare say a "Weak Village" ... indeed very weak, from all points of view. The only excellence is the Spa and the countless possibilities to play sports, with multiple disciplines, from karting to bowling….

Beau complexe, très grand difficile de s’y retrouver au début mais cadre très joli les jardins sont bien entretenus et on y mange très bien! Le personnel est très sympa et disponible Plusieurs piscines Belle plage facilement accessible, je recommande!