We liked this place and could not see why people complained . Short distance from the airport and a walk from the town We booked in beforehand using the rui app, so check-in was fast. It's a handy thing to download. hotel tax worked out to be £43.19 two weeks two adults We had block 9 room 9049 near the pool area but not far from everything The rooms were really nice, not too formal, an African decor. All that was promised The shampoo and handwash were of good quality Rooms cleaned every day unless we said no, The rui app has a lot on it, so you can order an insect spray or a restaurant booking, or you can use the helpful reception desk Restaurants pool or main and three bookable restaurants all very nice the spots bar had 24hr food burgers and hot dogs The two themed nights were great. A lot of work went into them The night club dj could have been better. Boom boom is ok, but he needed to read the age of the crowd. 70s 80s would have gone down well We could always get a sun bed in the pool area or on the beach. The staff were always available and happy to help we liked the outside acts they were an alternative to the animation team. All in all, we like this hotel it was in a style we would expect in this part of the world. We will return again unless they revamp the hotel like the other hotels.its a good family hotel at the moment The only problem we had was with the room safe. The thing would not open in the morning and had to wait until 19.00 for a manager to open it. The manager came at 19.20hrs, and it was a quick fix( Batteries). I asked, "What if i needed my passport for travel that morning? Or what would have happened? I was informed a manager would have been aviable then A lot of other guests had told me they had the same problem