Quality Inn & Suites

Unprofessional especially staff Evelyne and their general manager. Negligent customer service. Do not recommend at all. I booked a room at 10:00 am the day of check in and attached a note stating that we will be checking in late. When we got to the hotel, we were told by Evelyn that they cancelled our reservation and she claims that we were contacted to inform us of their random decision. Obviously, no one called us or emailed us. I was left with my family in the street to find an accommodation for the night after hours of travelling. The general manager didn’t even bother to send an email with her unjustified decision and staff Evelyn told me that there’s a another hotel down the street that I can go and check myself in in there. In addition, staff Evelyn claims their hotel is fully booked and that she can’t help me while the vacancy sign is on outside the hotel. Totally unprofessional. She also refused to send me an email with the cancellation. Terrible experience.

Really run down but clean

Reasonable price. Good bed for overnight stay. No services available. Close to highway.

Room and linens/towels were immaculately clean. Love that the room had NO carpet - laminate floors in the whole room. Fridge, microwave, and coffee maker in room. Had no issues with anything - everything worked and was in good order. As others in previous reviews have said, sound travels into the room very easily from the hallway - but it didn't bother us as we weren't in the room much and are heavy sleepers. Our room door had seen better days and could stand to be replaced, but nothing about it affected my opinion of the room/property. Front desk staff for afternoon check-in was polite and accommodating. Morning check-out staff was friendly and personable. As with other Choice hotels, there is a free hot breakfast. Here is where the hotel could improve - the selection/choices were very slim (one pan of eggs, one pan of sausage links, a waffle machine, one carafe each of leaded and decaf coffee, a paltry selection of bread/baked items, 2 sugary cereal options, one type of milk only, and sugar/sweeter/creamer packets). This was the first Choice hotel I've stayed in that didn't at least have fruit, yogurt, hot cereal, or liquid creamer of some kind. There also wasn't anyone attending the dining area to ensure guests had what they needed and items did not run out. The location was just fine for us; easy on/off the 101 freeway. If you are a Choice Gold or above member, there are designated spaces for you. Parking was fine and plenty of space in the lot. Overall, great stay and would consider staying again if we travel to Santa Rosa in the future.

Great place! Great front desk attendant!!

it was clean and comfortable bed

We picked this hotel from the name of “Quality inn” but when we arrived hotel we thought we got wrong hotel. This hotel is not the Quality Inn quality. Bathroom door has a hole. The window coverings are very old and dated, they have many small holes and cannot close the alway. Over price for these bad condition accommodation. We are very disappointed this Quality inn. Not recommend!!

Very convenient