The front desk staff made our stay! Kavel, I believe, is the lovely gentleman’s name at the front desk on evenings. He managed receiving our bag from our luggage transfer service even though my maiden name was used, he remembered me saying we were anticipating bags. He coordinated combining two separate reservations so we could stay in the same room and he was a wonderful conversationalist proving us recommendations for shopping and information about the city and hotel. Beyond him our room was wonderful, bath robes, a deep tub, comfy king bed.