Rey Fernando

Good location near the train station

The structure is a guesthouse (not a hotel) located on the 6th floor of a building. Very rude staff at check in. The rooms are completely devoid of soundproofing, you can hear everything, from footsteps in the corridors, to conversations in the rooms next to the thousand coffees from the vending machine in the hall. Impossible to sleep. The TV didn't work and the towels were dirty. Terrible experience

Clean room, very cozy room and pleasant trea**ent, centrally located and next to the metro and bus station. Much better than I expected.

When I arrive they tell me that I don't have a reservation, I have to start looking for the reservation and even then the receptionist tells me NO, I don't have one here and that it's possible that I'm in the wrong hotel. When she reviews the papers, she realizes that there is someone staying in my room WITH MY NAME, even so, and when I give her the DNI, she continues to doubt my identity, to which we have to explain that she has a DNI with a name and surname and that with In all likelihood, they are the wrong ones. He calls the colleague who was there in the morning and, without asking for documentation or anything, she accommodates a person from Hungary in my room, in a reservation with a clearly Spanish name without further ado. In short, they changed my room to another that was not mine, of poorer quality and without being able to meet the requests I made when booking the hotel, because the same ones were made by the Hungarian citizen who at that time did not even know who he was. When asking for an explanation for having requested a double bed and two beds were offered, far from apologizing, he said that hotels never guarantee a request of this type. They will have to step up to the plate by being more exact in completing a record that is mandatory in a type of establishment.

The only good thing, the cleanliness. The coffee is sold in a machine for €0.80 and is less than half a glass. If you want to drink water, you must buy it. A mini bar of soap is all you can find as an "amenite." They have a living room, which says it is for "common use" and not even the microwave can be used. In short, we will not return nor do we recommend it.

Our experience was not the best. They assigned us a super small room, based on the fact that we had changed the reservation from two nights to one and it was approved on the ********** page, but apparently it was not reflected to them and they removed our reservation. At that moment the situation became somewhat harsh on the part of the reception staff, it was the worst and contemptuous. They then reluctantly offered us a SUPER SMALL room (about 2.5x2.5) but it was the worst, the noise, the heat, the super hard mattress, the worst pillows, in the hotel (which calls itself a hotel but in reality It's like a pension on the 6th floor of any building) the cleaning staff makes a lot of noise, in short my husband and I had a super horrible experience, I don't recommend them at all. The only thing I could say in favor is that the room was very clean, otherwise nothing was satisfactory, we practically couldn't sleep that night because of the discomfort. The truth is that we had a very bad impression of the REY FERNANDO PENSION. NOLA I RECOMMEND.

The final feeling is that it is a pension at hotel prices. The best mattress, very comfortable. My room, small, faced a patio of lights, with what that entails of noise from the neighborhood.