Hotels Near Manresa Loyola in Santo Domingo

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

It had been over 5 years since my last visit and now will be returning frequently and back to only this hotel. The services were all excellent. From the moment I needed to chat while delayed and was in need of urgent services prior to check-in, to my 1am check-in, room services, restaurant dining with local colleagues, on-site pre-trip covid testing services, everything that I wanted and needed was made available and with a smile. Everyone is so pleasant and courteous. Love the staff and services here - the rooms were very clean and comfortable as well of course. Oh and I left something in my room which I realized after returning home and it was found by housekeeping and mailed to my house! THANK YOU TEAM JW MARRIOTT SANTO DOMINGO!!!

Cleanest hotel I've stayed in Santo Domingo, best food and exceptional staff. I dropped my credit card down the lift shaft and Francesca had it back to me in 20 minutes. Ordered a burger medium and got a burger medium, something 1/2 the restraints in the US can't do. I'll stay no where else when I'm in the DR.

Greatest hotel experience in Santo Domingo. Good vibes starts from the check in with Jacinto and Jarlin which receive people with a nice welcome smile and kindness, they were very helpful with my requests. Breakfast area with all guys is amazing: Jessica, Franger, Henger, Rafaela, Julio Cesar, etc treat guest with a unique behavior. They really know the definition of customer care and service! And what about dinner at the restaurante,?Ramon and Luis give the best attention to customers, they are very kind and amazing person. STUNNING STAFF!!!

I would definitely consider staying at this property during my next trip to Santo Domingo. The property itself is beautiful and well-maintained. The staff is very nice. And also the pool is a great place to hang out. One of the better Radisson properties I have ever been to. A very good value. One thing to keep in mind: the breakfast is not free although at a lot of other hotels at this quality breakfast is free. It cost about $15 per person. My suggestion would be to look elsewhere. But other than that, it’s a fantastic place and great staff.

Incredibly friendly staff. From the check-in desk the serving staff at the hotel. I did not get every server's name the one gentleman really stuck out cannot remember his name young lookingbeard mustache very nice the other gentleman younger taller gentleman he was incredibly helpful I tried speaking Spanish he tried speaking English which is what I got from the serving staff here which was awesome. I do want to give a special shout out to Angelica Duarte she was there every day when I had breakfast and one time when I had lunch,she went above and beyond to be very friendly make sure everything I wanted I had within an expedient manner. The room was great the bed was super comfortable I actually was thankful it was an ironing board and iron in there because I needed it I haven't ironed anything in over 20 years. Bathroom was spacious the room was spacious. The pool was very nice as well they do have a nice little courtyard you can sit outside and eat or drink. Front desk staff was super helpful incredibly wonderful I had questions for them and they gave me honest answers. I wanted to run to convenience store to get Coca-Cola because there's no Coca-Cola here I asked the woman if I could walk there she said I would not recommend it it was also 12:30 a.m. . I took her advice and had a 7UP. The rest of the front staff on my stay from August 2nd to August 5th who I interacted with I cannot remember all their names I apologize for that but everyone was incredibly super friendly super helpful if my travels take me back to Santo Domingo Dominican Republic I will definitely consider staying here. The only suggestion I have please get Coca-Cola in here.

Short vacation- 1st time in DR with my daughter. Loved the rooms, cleanliness, food, amenities (bath soaps etc were delightful). Good access to taxis- a must to get around. Did not attempt crossing the road in front; really wanted to go to the seaside- but that’s for next time 😊 Dined in most days- prices excellent (was not expecting room service to be so affordable in such a great looking hotel) Staff very professional. Did not feel hounded for tips at all, contrary to reports given elsewhere. Customer service was excellent- rapid responses to every issue we had (our phone wasn’t working on day 1, and we had to change rooms later bc thermostat needed to be fixed- was too cold🥶😅) I was genuinely shocked and pleased at how fast they responded and how sorry they were for the minor inconveniences. Bellmen Pablo and Alfredo 😘😘; they took care of us from start to finish. They made me forget I was in a foreign country, instead I felt like I was home. I truly wish them God’s blessings and hope they are there next time we visit! Santo Domingo very quickly became a favorite place of ours to visit. Renaissance Hotel made sure of that! Thank you all for your hard work- it is truly appreciated!

Overall the hotel is still very good and the environment is really comfortable. I will come to this hotel next time I come to Dominica. And very close to the sea, the scenery is very good

It's really close to the sea, the room is OK, the breakfast is OK, the front desk is friendly, and they help me get a taxi every time I go out