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I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

Following an error made at the reception, I was upgraded, which allowed me to discover the premium floors of the hotel. The rooms do not differ much from those on the other floors. But the roof top service is much more personalized, the view is superb. I enjoyed the experience very much.

The breakfast is very good, and the overall environment of the hotel is also very good! There is a small ** downstairs, saying that the exchange rate for local currency in ** is much better than at the front desk! In addition, the hotel also charges a 25% tax!

This absolutely gorgeous hotel in Santo Domingo's historic colonial zone is the perfect home base for your visit to the Dominican Republic! The beds were comfortable (with very fine linens) and rooms were spacious, and the staff friendly, helpful and efficient. In particular we thought Hector the doorman/maletero, Clara at breakfast and Dilcia with security went above and beyond. Cannot remember the names of the lovely women at the front desk when we checked in, but they were also wonderful. The breakfast buffet was not only delicious, but there was a wide variety-something for everyone-without sacrificing several traditional Dominican breakfast foods (which we love and find are often left off hotel menus.) We even got a complimentary tour of the historic hotel and surrounds-the icing on the cake!

Personalized service, excellent always with the client's best interest in mind. As the elevators are small, employees would get out of the elevator and walk up or down in order to follow Covid rules.. Breakfast buffet had a huge variety which slightly changed from day to day. Dinner menu is varried and the food fresh and well prepared. Premises are clean the room I had was spacious. Pool on the roof isn't anything to write home about but it's available. I personally found that pool/bar area a little tacky and the drink low quality and expensive. The gym area is outside the building and not the best. I used to stay at another big name hotel, I will go back to the W&P for sure. It was really good value.

The hotel is very well placed to visit the capital on foot.. very pleasant staff, and small care. The breakfast is very nice and varied. The room with sea view, the possibility of drinking a glass on the pool terrace.. A small effort for French would be the little more !!!

Breakfast is good, there are more varieties. The location is on the beach, there is no restaurant around, and the meal in the hotel is super expensive. At noon, I eat a burger + a glass of juice = 29$. Have parking, don't know if it's free

From the moment I planned this birthday getaway with this hotel. It has been nothing but EXCELLENT SERVICE. My group had 14 rooms, and ALL rooms were 150% clean. The front desk, bell man, and of course the HOUSEKEEPING department were giving great customer service. I was very impressed with the breakfast restaurant, especially Maria. I love this hotel. I give this hotel 10 stars. The pool area and food was EXCELLENT. IF you are ever in Santo Domingo. Please don't hesitate and make your reservation with this hotel. Great rates, great location, and GREAT STAFF. BOOK NOW!!!

The Intercontinental in Santo Domingo provided not only the best location for business, pleasure and shopping, but the customer service is simply exceptional. I stayed for over 10 days on business and personal matters. Enjoyed the gym and the pool overlooking the city, the flawless rooms …and the best sushi bar in the city. The desserts at the restaurant are memorable. Special thanks to the employees at the desk who helped me and went out of the way when I lost my laptop charger (so profesional) and to the helpful limo driver Sr. Norberto. I have stayed at the Intercontinental in São Paulo and San Pedro Sula and they are also excellent. The experience in Santo Domingo was the best. Highly recommended!

Greatest hotel experience in Santo Domingo. Good vibes starts from the check in with Jacinto and Jarlin which receive people with a nice welcome smile and kindness, they were very helpful with my requests. Breakfast area with all guys is amazing: Jessica, Franger, Henger, Rafaela, Julio Cesar, etc treat guest with a unique behavior. They really know the definition of customer care and service! And what about dinner at the restaurante,?Ramon and Luis give the best attention to customers, they are very kind and amazing person. STUNNING STAFF!!!