Hotel Lignos

This is easily the worst hotel I have ever had the misfortune of coming across. I booked a room for myself, my mum and 3 year old daughter as I was working in Santorini for a week. I booked through *********** and turned up only to find the hotel completely closed. Our taxi driver kindly called a number on the door and a cleaner came to meet us to tell us that we couldn't stay there that night but if we took a 10 min walk (this turned out to be 15 with luggage and toddler on Santorini streets) we could stay at a different hotel for one night then come back to Lignos the following day. I asked if we could have a taxi arranged for us, they refused and told us to walk. She then just left leaving us no choice but to walk as our taxi from the airport had already left by then. We arrived at the other hotel which incidentally happens to be the ones where the photographs of the pool are taken from, Lignos doesn't have one and should not be advertising itself so. I told the manager I was extremely unhappy to be put in this position and asked if we could stay in the new hotel for the duration of our trip rather than moving the following day which due to work I would have been unable to do. I was told no and so asked to speak with the owner of the hotel who screamed at me down the phone and told me my only options were to accept the new "deal" they were offering us, apparently we were very lucky to be offered a night in the other hotel, or to have a full refund. I then went to find an alternative hotel which I managed to do within an hour and then called the owner back to confirm I wanted to go ahead with the refund. She told me I couldn't have one electronically and that it had to go back on the card I paid with however she was in Athens and therefore unable to process it. I told her that online banking should be an option and that I wanted to have the refund immediately especially seeing as I had now paid for an alternative hotel. She refused to continue speaking to me and wanted to be put on the phone to the manager, bearing in mind she was screaming at me the entire time and I hadn't raised my voice this was also incredibly unprofessional and rude. The manager told me to come back in 3 days time and I would be given my refund then, I told her I wanted this agreement in writing and she pretended to email both me and my mum several times with the agreement. Neither of us got any of the emails and she told us that our emails must be down. Very convenient. She also said we were no longer entitled to a full refund as had been agreed but that we would have to still pay the *********** fees for some reason. This is a separate issue that I have tried to take up with them and am yet to resolve as their customer service is beyond a joke. I am only giving this hotel one star as I don't have the option to go any lower. I cannot believe that an establishment like this can get away with taking money for bookings they do not honour and then have the audacity to be rud

The thing that stood out at this hotel was the service and kindness of receptionist and host Donja. It was also an accommodating stay due to the porch space. Our room did not have as many windows as I would have liked. Along with this minor detail, I will also say that the humidity was a little higher than I would have liked. For the price, this stay was okay, but the humidity was a negative factor for us (we are being picky about this).