If I could give zero stars, I would. DO NOT PRE-PAY. They are not upfront about their policies when booking. If they had provided information about certain facilities at the hotel upfront, I would not have chosen this hotel and that would have been fine. However, at check in I was told that the gym is only available on booking by appoin**ent for one hour only. So, I could not choose when to go and had to use it around other guests timeslots. It is additionally only available to book certain hours of the day. I offered to share my time in the gym if I could go longer than 60 mins, or about asking another guest if they minded sharing their time with me, because in fact the gym is very large and has multiple pieces of the same equipment but the hotel manager wouldn't even consider those options. She said she could speak with general manager but then she retracted later and said she wouldn't call him. The hotel has the views but so do alot of other hotels inthe area. I explained that I chose this hotel do to the gym facilities and that if I had known this upfront, I would have booked another hotel. She acknowledged that this information was not provided to me upfront but did not want to do anything to rectify the situation. As she was not willing to consider any options I suggested and kept asking what I wanted her to do, I said to refund my money and I would take another hotel. She refused to do this. I was out 2300 euros and forced to stay at a hotel I no longer wanted to. What was supposed to be a stressless, rexlaxing vacation turned into a horrible experience that made me regret ever having heard of tthis place. If they had simply explained the gym restrictions at the time of booking, I would not have stayed there, had a miserable experience at this hotel and had to write this review. There are other hotels that are more luxurious, cheaper and upfront about their policies from the beginning. DO NOT BOOK THIS HOTEL.