Guest User
June 21, 2024
At this hotel, it's all about the view! Wonderful views overlooking the Caldera. The furniture in the rooms were a little tired and could use a refresh. The in-room safe in our room was not working despite multiple attempts by the staff to fix it. Be aware that these hotels are built into the side of the mountain. The suites are very private and unless you are at the pool, you really don't see other guests. Keep in mind, there are many steps to get to your suite. We counted 135 steps from the street level to the pool. ... sneakers are a must! Breakfast was good, although, there are not many options. The pool is nice, they leave water and some sodas in a room off the pool. But, it is not monitored or replenished. There is a pool phone, so you can call Reception to order drinks. They also put out 1 bottle of wine that is complimentary. Once that is finished for the day, you have to purchase the wine. The staff are wonderful and were super helpful in getting our luggage up and down those stairs.