Aelia Luxury Suites Reviews

Nice hotel near to santorini Airport(10 min by cab). For those who dont have a car might need to call cab or walk around 1.1miles to reach Fira town centre. Food is really delicious and fleshly prepared. Staffs are really friendly especially Nicoll, George, Amalia and other staffs in kitchen(apologies forgot thir names).

The hospitality was great. Most staff are friendly and very helpful. The room was clean and comfortable. One of the cleaners gave us a Christmas gift! We had an enjoyable time to stay in the hotel.

its nice place, but i dont think i would come again

High cost performance, suitable for self-driving tours, the hotel environment is very beautiful, the breakfast is also good, and the service is still very good in the off-season. The room is big enough.

I don't usually write reviews, but the room size is comfortable, the staff is really friendly, and it has everything you need, so I recommend it!

A warm welcome when we arrived. The suite was spacious and great to have the separate living area. Effective shower and good outdoor pool and hot tubs with plenty of comfy loungers. Buffet breakfast was excellent, amazing amount of choice for a small hotel. Liked the evening meal which was waiter serviced. It was in a quiet location but walkable to village and for us to Fira (2 km). Staff were attentive and friendly.

This is a great hotel, food and facilities very good. The pool area and hot tub/jacuzzi's made a great relaxing stay with plenty of loungers. Quiet but well located for airport (15 minute transfer), Fira and sightseeing the island. Very helpful and attentive staff with a special thank you to Helena, Dimitris, Dimitri and George. We had a fantastic week.

This hotel has the potential of being a 5 star hotel, but it lacks all the 5 star delights that you would normally get.. my husband and I were bitterly disappointed. The room is very nice and clean and comfortable, and we had a lovely balcony. But the location is in the middle of nowhere and if you want to go to the supermarket to top up on water if you have a family or just want a few bits it’s 20 minutes uphill walk.. the same walk if you want to get to a bus stop to get anywhere. Hire of a car or a quad or a moped is must. The Food here is just not 5 star quality and everyday everything that was served from the buffet breakfast was cold, apart from if you ordered an omelette or scrabbled eggs or a pancake, but even the omelette wasn’t nice as it was overcooked and tasteless. Another shocker was, I was told I would have to pay for Decaffeinated Coffee at breakfast, I was so shocked and annoyed, but I wanted a coffee so I had a caffeinated one but because of health issues I had not had caffeine since January so it really hit me hard when I did and it affected my whole day and felt quite poorly because of it, so the next day I asked if decaffeinated coffee could be included in my package because of health reasons I couldn’t drink caffeinated coffee, they had to ask the manager that agreed, this was agreed on the Sunday but still by Friday I was not served a decaffeinated coffee with my breakfast because it hadn’t arrived on their delivery. How does a 5* establishment not cater for decaffeinated coffee users! The dinners are tasteless and the options are nothing like what’s advertised when you book this package. We booked half board, please don’t do it.. you will be so disappointed. Everything is either cold or tasteless, meaning us having to go into town to have a decent meal, however the Greek salad that is served is nice, and that’s one of the 4 courses you get on a daily basis.. there are no prawns as suggested and I had to insist on having Fish more than once during the week, although the fish that was served was not nice at all. The bar staff Dimitri (tall) is fantastic and a real asset, he knows what he is doing, he is professional and clearly has been trained well in the hospitality game, knows how to serve and whats needed to run the bar and assist when the restaurant gets busy.. Eleni and George are lovely and try really hard to help, both very friendly and try to make everyone happy.. The Manager and the lady on the reception in the morning are the most unaccommodating, it’s all about money and trying to charge for anything extra, I think they forget that this is supposedly a 5* establishment and so with that there are certain standards they need to meet. On the Friday my husband and I was leaving some of the guests were really upset about an issue they were having and I could hear the guest shouting but equally the Manager shouting, this went on for some time, totally unprofessional! Half of the time she is sleep when you

Without exception the hotel staff were friendly, helpful and always happy. They made our stay in Santorini a great holiday. The hotel was spotlessly clean and our room was large and very comfortable. Breakfast was a buffet with everything we needed. Dinner was 5 courses served to the table and with choices that suited us. Lunch, when we wanted it was from the menu with a good selection. Plenty of comfortable sun beds and shades available. The main pool was great and seldom busy. The location of the hotel was away from the hustle of town but we used the daily courtesy bus several times for evenings out which allowed us to see the fabulous sunsets from Thira and back in time for late dinner.

We have just returned from a wonderful stay here just before the summer rush. The hotel staff were amazing and so welcoming. Both Demetri’s, Eleni and George attended to our every need during breakfast, dinner and by the pool and were so nice to us. This is a family run hotel and the owner and his family were lovely and very welcoming. The room was lovely and cleaned daily, and the pool area is really nice. There are hot tubs by the pool which are open until 10pm so perfect for a little dip after a day of exploring if that’s your fancy. The hotel is in Karterados, which is less than 6 mins from the capital Fira by car and maybe 15-20 mins on foot. If you have mobility issues, there is a shuttle that you can book free of charge from the hotel that will take you into Fira, it’s available for all guests, however it leaves the hotel at 5.30pm and collects you for return from Fira at 9.30pm. We hired a car during our stay, however the buses were more than ample. There is a bus station in Fira and buses run regularly to Oia and all the beaches on the island. So no need to spend loads of money on car hire (we made that mistake). There are lots of places to eat so lots of choice on the island and you may get a better deal on excursions from the tour guides in Fira depending on what you want to do, however the hotel have some really good options also so best to check it out beforehand if you can. All in all, we would’ve stayed longer if we could and would definitely stay here again. Thanks for making our stay both welcoming and comfortable 😀

The AELIA Hotel is a family run business. This Hotel in our opinion is definitely not 5 star. When we arrived at the Hotel nothing stood out giving us the impression this was anything but luxury or 5 star The room we were given on arrival had a constant smell of drains coming from the bathroom complained constantly. Breakfast wasn’t great we had to set our table with cutlery plates cups and cereal bowls before getting our food from the almost cold containers, The only thing that was hot was if you ordered an omelette that was cooked fresh. The breakfast /dining room was just like a Cafe. The eve meal was said to be A La Cart menu all I can say is whoever took the photos of the menu done a fantastic job as the food we ate was nothing like it. Eve dinner is set if it’s not to your liking you will not be offered anything else. No lunch is provided but snacks & drinks can be purchased from the pool bar. The Hotel is miles from anywhere so be prepared for a long walk or get a taxi. The Barman Dimitri was just amazing he works incredibly hard plus long hours but still has time for everything and everyone if he can help he will, Dimitri is such an asset to this Hotel. Family members on reception were rude. Change would benefit the AELIA greatly. The potential is their for it to be absolutely fantastic.

We were greeted with warmth and care for our wellbeing the whole 4 days we spent here. Whatever reviews mentioned from last year etc has all changed - the rooms are amazing (done in traditional style to make it more genuine - but with all mod cons) the shower, balcony, aircon etc were perfect. The owner has responded well to previous feedback and we did not experience anything horrible from having a working family all involved in the business they are proud of. Much effort was made in making sure we were comfortable and there were many unexpected generosities too. We would definitely book here again on future trips - best time of year end of May/beginning of June for weather and least amount of congestion.

A wonderful hotel with equally wonderful staff. Everyone was so friendly and helpful. Accommodation was first class with lots of room, balcony, fantastic shower and large comfortable bed. Lots of extras were provided such as amenity kits, water, tea and coffee, slippers and bathrobes. Everywhere was exceptionally clean. Food was very good with lovely Greek pies, thick creamy Greek yoghurt and hot and cold choices for breakfast. Dinner was included for us and was 5 courses of very well cooked, and tasty Greek food. There is an unheated swimming pool and 4 hot pools with towels provided. The dining room was not very large and sometimes we struggled to find a table inside. It was possible to wait for a table to become free but it was quite cold in the evenings to sit outside both to eat and drink at the bar. Location is very peaceful and quiet and about a 35 min walk into Fira via a series of alleyways which take you uphill to the village of Karterados. You can get a bus from Karterados into Fira which cuts out about 15-20 mins of walking. You can also get a bus from Karterados to Pyrgos, Perissa and Akrotiri. We walked into Fira and back most days and it was not difficult. Blue Monkey Brewery is about a 10 min walk from Karterados. The hotel provides a free shuttle to Fira in the evening to see the sunset. Definitely a first class place to stay.

I booked this getaway with Jetline Hoildays - I had not used them before; I'm pleased to write that they did as promised- my only grumble is the €50 euro each way from the airport to travel 1.8 km (though the private transfer was in a lovely Mercedes)… my bad, I should've done my homework before booking! A taxi will cost around €20 each way. Anyway, back to the hotel. My husband and I travel a lot and are a bit fussy, we normally go to the Canaries - always 5* same in London or wherever we go. Hotels around the world have different definitions of 5* and after reading some of the Trip Advisor reviews it was fair to say I was nervous about this booking. After a chilled week at this hotel, I consider it to be a rural, wellness retreat as it left me feeling relaxed and healthy. The 1/2 board food for vegetarians was mainly clean and healthy (hubby has a nut allergy no problem catering for that). Moreover, you are served 4 courses each night - no flexibility though, you have one choice as a vegetarian and if you don't like it then order room service or fend for yourself. Breakfast was as expected for a small, family run hotel. Not the best orange juice and you will need to make your own warm beverages, and no breakfast bubbles! But plenty to fill up on. Within the spacious room a safe is provided free of charge, the bed lining is high-quality and the pillows and bed really comfortable. Great dressing gowns too. The blackout curtains ensure a comfortable sleep. The toiletries provided were of good quality meaning my hair didn't get the usual frizz it gets when I'm away. The air con was silent and efficient as was the mini fridge. Our room was spotless as were the communal areas -the staff work hard to keep standards high. The sun loungers and umbrellas were some of the best I have seen, and the cocktails served at the bar were tasty and strong - well worth €12. The pool bar provided lovely music throughout the stay. When we left the hotel to go to the beach, towels were provided. We enjoyed walking to the local beach and town both of which take about 30mins and are up/down hills. Important Points This hotel does not provide entertainment or pool activities- it is about chilling. The settling is rural - donkeys, farmland and sea are your views. The Wi-Fi is not the best which for me is a win as it means a break from reality. You will get 2 coffee capsules and 2 tea bags daily without milk (the kettle and Lilly machine work as they should) and 1 litre of water is provided complimentary daily. Supermarket is a 30 min away walk - good for filling up the mini fridge. The chips at the pool bar are delicious- homemade with the skins on - yummy (I do not normally recommend chips but these are with a mention)! The family management team are always available to assist.