SUMMER HOTEL

SUMMER HOTEL Reviews

SUMMER HOTEL

2 Yuxiu Road, Jiyang District, Sanya City, Hainan Province, China, Jiyang District, Sanya, Hainan, ChinaView Hotel Details
SUMMER HOTEL
SUMMER HOTELSUMMER HOTELSUMMER HOTEL
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SUMMER HOTEL Guest Reviews

4.7/5
Outstanding
441 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(441)
Positive reviews(431)
Reviews with photos/video(189)
Easy to get around(52)
Friendly front desk staff(47)
Convenient for shopping(39)
Delicious breakfast(27)
Close to train station(23)
Great swimming pool(22)
Perfect for families(10)
Offers pick-up/drop-offs(9)
Negative reviews(10)
Guest User
Fashion Twin Size Bed
Stayed in Mar 2024
Family
6 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The location is very good just opposite sanya high speed rail. Shopping mall is just downstairs. Rooms are very clean and beds are comfortable too. All staff are very helpful. Will stay there again when visit sanya again
Response from Property: Dear Sir/ Madam,Thank you very much for choosing Sanya Summer Hotel. We're thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we're glad to know that the convenience of our location, right across from Sanya High-Speed Rail, and the shopping mall downstairs met your expectations. It's also heartening to learn that you found our rooms immaculate and our beds comfortable for a restful sleep. Our dedicated staff strives to provide exceptional service, and we're pleased that their efforts were appreciated. We look forward to welcoming you back on your next visit to Sanya. Thank you for choosing our hotel and for taking the time to share your positive experience.
Guest User
Elegant King Size Bed
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jun 27, 2024
Very good hotel with perfect service. Breakfast is variety and delicious. Free pickup and drop-off from railway station. Room is super perfect. Recommend to stay here. Easy to get around.
Response from Property: Dear Sir/Madam, We are truly grateful for the time you took to share your wonderful experience at our hotel. It fills us with immense joy to know that your stay was nothing short of exceptional, and that our services, breakfast offerings, complimentary transportation, and room amenities exceeded your expectations. We are also delighted to hear that our free pick-up and drop-off service added convenience to your journey, reflecting our commitment to providing a seamless travel experience. Your recommendation is highly appreciated and holds great value for us. We assure you that we will continue to strive for excellence in our service standards, ensuring every guest enjoys an equally remarkable stay. We look forward to welcoming you back in the near future and creating more memorable moments for you.
saba rizwan
Fashion King Bed
Stayed in Feb 2024
Family
17 review
5.0/5
Outstanding
Posted on Feb 20, 2024
天乐 he is really a great person at summer hotel ..he helped me too much ..he send me always location that i can drive my car and enjoy sanya every tourist place..thank you very much ...
Response from Property: Dear Sir/Madam, It's heartwarming to read such a kind review about Tian Le and his exceptional service. We are thrilled to hear that his guidance and assistance in sharing locations for exploring Sanya have contributed greatly to your enjoyable experience. At our hotel, we pride ourselves on providing attentive and thoughtful service to all our guests. Tian Le's actions are a shining example of this commitment, and it's gratifying to know that his efforts have left a lasting impression. Thank you once again for your generous praise. We are eager to welcome you back for another memorable stay where we can continue to exceed your expectations.
Anonymous User
Elegant King Size Bed
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 4, 2024
Very clean and new hotel. Like the design and service.
Response from Property: Dear Sir/ Madam,Thank you for choosing our hotel for your stay and for taking the time to share your positive feedback. Your satisfaction is of utmost importance to us, and we strive to ensure that every aspect of your experience meets or exceeds your expectations. Our team is committed to maintaining the highest standards of cleanliness and service excellence. The contemporary design of our hotel is a reflection of our commitment to providing an environment that is not only comfortable but also aesthetically pleasing. We are pleased that these efforts have resonated with you. We look forward to the opportunity to welcome you back in the future and hope to continue to provide you with exceptional service. If there is anything else we can do to make your stay even more enjoyable, please do not hesitate to let us know. Best wishes for you!
Guest User
Elegant King Size Bed
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The hotel is very good, the whole check-in process is very comfortable, the layout of the room is simple and fresh, the hygiene is very meticulous, the full-length mirror in the room is the favorite of goddesses, and the large French window has a good view. The bedding is very comfortable, I will ask how to buy it next time, I must come again!
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Guest User
Elegant King Size Bed
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Recommended by a colleague. Previously, the company had booked other hotels. This time, I happened to be doing business across the street and stayed here. The service was really good and the staff were very patient. I left early in the morning and put my luggage in the room. I didn't come back to pick it up until 2 pm, and the hotel made all the arrangements.
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Guest User
Elegant King Size Bed
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The hotel is very cost-effective, the environment is good, shopping and dining in the mall are very convenient, the room is very good, especially clean and tidy, and you can stay at ease. The room is very spacious. I must say that their service is really good! When I left something when I left, the housekeeping staff contacted me to mail it. When I checked out yesterday, it rained and helped us hold an umbrella and sent the luggage to the car. It was so thoughtful!
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Guest User
Elegant King Size Bed
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The hotel staff is super nice. They asked carefully when checking in. I originally booked a king-size bed, but the front desk lady changed it to a twin bed for free. She was also very polite. The room was very clean and the facilities were new. This hotel should have just opened this year, so everything is very new.
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Guest User
Elegant King Size Bed
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The hotel has a good location and convenient transportation. Because of the power outage in Haikou, my husband and I chose to stay here when we came from there. The service is really great, better than many big hotels. I will come again.
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Guest User
Elegant King Size Bed
Stayed in Sep 2024
Business travelers
17 review
1.0/5
Posted on Sep 9, 2024
Don't book this hotel just for the proximity, it's really bad Environment: very average, not up to the 5-diamond standard, don't know how it was rated Service: very rubbish, ordered takeout but was not allowed to go upstairs, the waiter used the excuse of being too busy to deliver it, and then knocked on the door and said it could be delivered (I had already gone downstairs to bring it up). I remember that the 3-diamond hotels I stayed in had robots delivering it upstairs! You still have to go downstairs to get it. I learned a lot. Facilities: The landline phone is broken and can't be used at all (the customer service staff came to fix it but didn't fix it, it still can't be used) Ctrip's phone can never be dialed in, and there is no one to ask for a bottle of water from the room attendant (you can only go downstairs to the front desk to ask for it yourself). Transportation: There is no way to contact the pick-up and drop-off, This is the worst experience I have had in so many hotels. I really hope that customers who have accommodation will consider it carefully.
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Libawaidegudao007
Elegant King Size Bed
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 4, 2024
The hotel service is very good, very warm, very good, the hygiene is also very clean, it is very convenient to go anywhere, and it is very comfortable overall. The shopping mall next to it has everything, and the cinema is especially nice. It is worth recommending!
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Response from Property: Dear guests: Hello! Thank you very much for choosing Sanya Summer Hotel. Located in the bustling commercial center of Sanya, the hotel is a boutique hotel integrating fashion and comfort. It is cleverly integrated into the large commercial complex - Summer Station, and is only a stone's throw away from Sanya Railway Station, providing the ultimate convenience for your travel. Whether you are embarking on an adventure on the Hainan Island Ring Expressway or rushing to Sanya Airport, this will be your ideal starting point. Our hotel, adhering to the brand concept of "youth, health, fashion and vitality", complements the Summer Station commercial complex and jointly builds a modern living space full of youthful vitality and creative inspiration. Here, you can enjoy the one-stop convenience of food, accommodation, transportation, entertainment, travel and shopping, giving you the opportunity to temporarily put aside your busy schedule and spend quality time with your family. Thank you again for your valuable sharing, we will wait for your visit again with more sincere service!
Guest User
Elegant King Size Bed
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The room is clean and tidy, and the bed is white and soft, which makes people feel at ease. Toilet, TV, wardrobe, air conditioning and other facilities are all available. The hotel is in a good location, right next to the train station, a huge shopping mall, eating, drinking and having fun in one stop, it is really very convenient, and I had a lot of fun. The front desk lady provided good service and patient service, and I was very satisfied with my stay
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Response from Property: Dear guests: Hello! Thank you very much for your recognition and praise of our hotel! We always strive to provide excellent service and reasonable prices to ensure that our guests receive a value-for-money stay. The hotel rooms are equipped with a full set of Kohler brand bathrooms, Tempur-Pedic mattresses endorsed by Beckham, British SEVEN PLUS toiletries, Dalton coffee cups and Carnation high-end series bedding and other mid-to-high-end hardware facilities. We do our best to create a new luxury experience for our guests that is intoxicating and makes them feel at home. We look forward to your visit again!
Guest User
Elegant King Size Bed
Stayed in Aug 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Aug 29, 2024
It's so convenient to stay here for shopping and eating! There are many kinds of food, and there are also milk tea shops of various brands. There is a swimming pool and a gym upstairs. There is also a pick-up station!!! The room is very clean, the mattress and pillow are very comfortable, and the service is also super good~
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Guest User
Elegant King Size Bed
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 29, 2024
It is also very close to the sea, not far from Yiheng Night Market at night, and the mattress is very comfortable. I took my children to see the sea at the end of the summer vacation. This hotel is very good. The service attitude is good in all aspects. I will come again next time
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Guest User
Summer Little Yellow Duck Theme Family Twin Room (Featuring Tempur Deep Sleep Mattresses And Royal Doulton Mugs)
Stayed in Aug 2024
Solo travelers
5 review
4.8/5
Amazing
Posted on Aug 22, 2024
Environment: The theme room environment is almost exactly the same as the picture. The room is spacious and the window faces the patio in the mall directly. There is no garden. It would be better if it were an open outdoor environment. The picture shows the environment comparison of the inside and outside (the rescue window next to the elevator. Sanitation: Looking at the picture, it is indeed very clean, and there is no odor in the room Service: The front desk has a good attitude and will take the initiative to greet the staff in the corridor Facilities: There are regular toiletries and hair dryers. The small refrigerator is hidden in the cabinet, which is relatively hidden, but the hotel only provides paid laundry services. The gym and swimming pool were originally thought to be inside the hotel, but they are actually commercial gyms in the mall. Only members can swipe their cards to enter. Guests staying in the hotel need to use the front desk to manually control the gate machine throughout the process, and then sign to enter, and can only ask the front desk to provide a temporary mobile phone number Used to apply for lockers in the locker room. When I went there, I saw many children taking swimming lessons. The voices of the coaches and children were heard one after another. The surrounding environment of the constant temperature swimming pool was also very hot. Then, because you must wear a swimming cap to enter the swimming pool, and I don’t know how to swim, I didn’t experience it in the water. Location: The hotel is really close to Sanya Station, a five-minute walk away, and you can go directly through the mall without being so hot. Not related to the hotel, but related to the experience: The mall downstairs, currently many stores are fenced and not open, it should be much richer in half a year, and there are currently no restaurants for one person. Deng Ji Qing Buliang is delicious but the service attitude is terrible. I went there once and didn’t dare to go a second time. Then the public group purchase is actually cheaper than the hotel welfare price, although there are fewer options. Thank you for the beautiful sunset I met at the hotel
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6/8
Response from Property: Dear guest: Hello! We are deeply honored and sincerely thank you for your meticulous and valuable feedback. Your affirmation will inspire us to maintain and continuously improve and pursue excellence. As for the deficiencies you pointed out in other places, we will immediately share them with relevant departments and personnel to strengthen their training and management. As the first mid-to-high-end business hotel invested and operated by Singapore Summer Hotel Holding LTD in Hainan, we are committed to providing all guests with a more perfect accommodation experience. Thank you again for choosing Sanya Summer Hotel, and look forward to your next visit!