To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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Positive reviews(1676)
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Classy environment(164)
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Stayed multiple times(19)
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Negative reviews(84)
Maxi13
River-View King Room
Stayed in Jan 2025
Solo travelers
32 review
4.0/5
Very Good
Posted on Feb 7, 2025
I stayed here for a week. The good points were that the hotel and room were clean and smelled ok (apart from the occasional smoker); the staff were generally kind and helpful; the location is in reasonable proximity to the beach; the hotel garden is nice and there are some decent enough restaurants nearby. The bad points were: the cleaner kept knocking on the room door early in the morning around 8:30am when the “do not disturb” sign was on; the shower was far away from the toilet and sink on the other side of the bedroom; the breakfast was not ‘western’ as described, it was Chinese (apart from some cheap bread) and the dishes that should have been hot were lukewarm or cold; 1 of 2 outdoor swimming pools was empty and closed, so I decided to forego swimming in the main pool with screaming noisy children; the decor looks outdated; the ‘gym’ is very poorly equipped; and one of the worst things is that all the guest room doors auto-close extremely loudly. Why not design the doors to soft-close? Hearing very loud banging in from room doors along the corridor - a most unpleasant, irritating way to wake up in the morning and this along with the aforementioned are definitely not befitting experiences when staying in a five star hotel - not even in a 2 or 3 star hotel for that matter. Overall, the experience was average and felt more like a 3 star hotel (but with 5 star prices). I think there are far better hotels in Sanya.
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6/20
Response from Property: Dear guest, thank you for taking the time to share your stay experience. We value your feedback and apologize for the inconvenience you encountered during your stay.
First of all, we are glad that you are satisfied with the cleanliness, staff service, location and garden environment of the hotel. However, we also noticed many of the issues you raised, which did affect your overall experience, and we are very sorry for this.
Regarding the issue of cleaners knocking on the door, we have communicated with the relevant departments to ensure that when the "Do Not Disturb" sign is on, the staff will strictly comply to avoid similar situations from happening again. Regarding the location design of the shower room, we understand that this may have caused you inconvenience, and we will consider a more humane layout in the future hotel renovation.
Regarding the breakfast issue, we have communicated with the catering team to ensure that the quality and temperature of the dishes meet the standards, and will further enrich the selection of Western breakfast. Regarding the swimming pool and gym issues, we are evaluating the use of the facilities and plan to carry out necessary maintenance and upgrades to enhance the guest experience.
Regarding the issue of the loud closing sound of the guest room door, we have arranged for the engineering department to check and take measures to minimize noise and ensure that the guests' rest environment is quieter and more comfortable.
We are well aware of the gap between your expectations and experience, and we are deeply sorry for this. Your feedback is very important to us, and we will seriously improve and strive to provide better service to every guest. We hope to have the opportunity to serve you again in the future and bring you a more pleasant stay experience.
Thank you again for your valuable comments and wish you a pleasant journey!
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Guest User
Mini Twin Room
Stayed in Jan 2025
Couples
2 review
3.2/5
Posted on Feb 7, 2025
Location is good, there is bus station, and tram station in front of the hotel.
Breakfast has lots of varieties.
the receptionist generally has good services, except one lady don't have smile.
one thing made me unhappy was the room has lot of mosquitoes even in winter time.
Response from Property: 尊敬的客人,感謝您的詳細點評!我們很高興您對酒店的位置、早餐種類以及大部分接待員的服務感到滿意。關於您提到的蚊子問題,我們深表歉意,並已通知相關部門加強房間的清潔和防蚊措施,確保為每位客人提供更舒適的入住環境。對於那位服務不夠熱情的女士,我們也會加強員工培訓,確保每位員工都能以最友好的態度服務客人。您的反饋對我們非常重要,期待您再次光臨,我們將竭誠為您提供更好的體驗!
khanasif8
River-View King Room
Stayed in Feb 2024
Couples
6 review
2.0/5
Posted on Feb 22, 2024
Building is huge, but no floor carpet in room. Dirty and old fashioned curtain. Even the wardrobes and other drawers are too old. Lake view is good. But all the glasses are too dirty. Lobbies are not safe for pedestrian, hazards exist. Being a Trip.com member we have been rewarded for "Late check out" but hotel administration totally denied to avail this reward, only until to pay additional charges.
All concerned pictures also attached.
Don't know, who is responsible for all of these, either Trip.com, to not provide complete details, OR the hotel itself?
However, staff is cooperative
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6/9
AmerigoDenver
Mini Twin Room
Stayed in Oct 2023
Solo travelers
4 review
4.5/5
Great
Posted on Nov 25, 2023
Air conditioning was a bit slow to work.
Location convenient for train to airport.
Sarah_Liu
River-View King Room
Stayed in Jan 2023
Travel with friends
11 review
4.2/5
Very Good
Posted on Feb 7, 2023
Fantastic hotel! I heard it’s old, but they have very good maintenance. We enjoyed the location, which was a walk to some nearby restaurants.
The pool was very nice to swim in as well.
6/9
Response from Property: Dear guests, thank you very much for your favorable comments on our hotel. We will continue to live up to your favorable comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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Anonymous User
Superior Room (2 beds)
Stayed in Jan 2023
Travel with friends
8 review
4.0/5
Very Good
Posted on Jan 20, 2023
I only stayed for one night. There are lot of options for breakfast. Quite an old hotel but not bad for the price.
Response from Property: Dear guest, thank you for your comments on the hotel! I am very glad that you like our hotel. Sincerely look forward to your next visit, thank you again for your comments!
Goh seng huat
River-View King Room
Stayed in Jan 2023
Couples
8 review
4.5/5
Great
Posted on Jan 31, 2023
Comfortable stay
Balcony to hang washed clothing
Clean and quite
Will be back again!
Response from Property: Dear guests, thank you very much for your favorable comments on our hotel. We will continue to live up to your favorable comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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AHMAD
Executive Suite - River-View (Double Bed)
Stayed in Jan 2023
Family
85 review
4.7/5
Amazing
Posted on Mar 25, 2023
Room was clean, look was amazing, close to metro/tram. We enjoyed our stay.
Response from Property: Dear guest, thank you for your comments on the hotel! I'm very glad you enjoyed our hotel. Sincerely look forward to your next visit, and thank you again for your comments!
Lelelebulang
River-View King Room
Stayed in Jan 2023
Travel with friends
12 review
4.5/5
Great
Posted on Jan 9, 2023
Nice hotel with good service, just a little old, may need refresh
Response from Property: Dear guests, thank you for your comments on the hotel! We sincerely hope that you can continue to choose Phoenix Waterride Gloria Resort Sanya next time, we will serve you wholeheartedly, thank you again for your comments!
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Guest User
Executive Suite - River-View (Double Bed)
Stayed in Mar 2022
Travel with friends
1 review
4.5/5
Great
Posted on Mar 30, 2022
The front desk staff and even the security guard were friendly, the room was very spacious, and the bathroom was clean. All in all, it was a pleasant experience staying in this hotel.
Response from Property: Dear guest,warmest greetings from Phoenix Waterside Gloria Sanya Resort,as a VIP guest in our hotel,you will be assured a warm welcome.First Class service and a comfortable stay enjoying EACH TIME, Welcome Home anytime again. Sales&Marketing Dept. Jerell Wang
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Guest User
River-View King Room
Stayed in Feb 2025
Travel with friends
17 review
5.0/5
Outstanding
Posted on Feb 26, 2025
This trip to Sanya, I was really impressed by the Gloria Hotel! I compared many hotels before coming here, and this one has a super high cost performance, so I booked it with a try mentality, but I didn't expect it to exceed my expectations!
The weather in Sanya has always been great, with clear skies every day, and the location of the hotel is even better. It is only 2 kilometers away from the Coconut Dream Corridor in Sanya Bay, and you can walk there for a while. Watching the sunset there is so beautiful that you can't speak! Traveling is also worry-free. It only takes 20 minutes to get to the airport and 10 minutes to get to the high-speed rail station. There is no worry about missing the flight or the train.
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Guest User
River-View King Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 25, 2025
The hotel I chose for this business trip was a real surprise! The front desk checked in quickly and recommended nearby delicacies. The room was clean and comfortable, the bedding was soft, and I had a good night's sleep. The conference room was fully equipped, and the service staff was on call at any time, which met all my business needs. I will come again on my next business trip! I have stayed in so many hotels, and the service of this one really impressed me! From the moment I entered the door, the doorman enthusiastically helped with the luggage, and the front desk staff patiently answered questions. The room is warmly decorated, the facilities are complete, and the breakfast is rich in variety. I will lock in this one for future travel! The hotel environment is great, the lobby is spacious and bright, and the decoration is simple and atmospheric. The room is clean and tidy, and the scenery outside the window is pleasant, which is very suitable for relaxation. The gym equipment is new, the swimming pool water is clear, and leisure and entertainment are both possible. The service staff is friendly and the stay is super comfortable. I highly recommend it!
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6/8
Guest User
Mini Twin Room
Stayed in Feb 2025
Business travelers
11 review
5.0/5
Outstanding
Posted on Feb 25, 2025
The hotel environment is very good. There are 3 swimming pools in the park, an adult pool and a children's pool, free parking, and new energy charging service functions. The rooms are clean and tidy. The breakfast is self-service with many varieties. You can buy breakfast tickets on site. The location is in the city center, convenient for travel, close to the beach, and there are many restaurants around. I chose this old hotel for business trips. The overall service level of the hotel is very good, the waiters are polite and enthusiastic, and the locals are especially good! The price is also very beautiful, the room is spacious and bright, and it is worth recommending!
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BIGRICHWANG
River-View King Room
Stayed in Feb 2025
Other
3 review
4.2/5
Very Good
Posted on Feb 19, 2025
Because the housing prices rose sharply during the Chinese New Year, I chose the most economical and affordable room type. Just when I was about to take a shower, I found that there was no shampoo and both bottles were shower gel 🙂↔️I called and the front desk solved it very happily and quickly. It was delivered just after I hung up the phone. Because it was a temporary reservation that night, I didn’t have time to enjoy the scenery. The view from the high floor is a plus. The view of the outdoor rest area on the first floor is also superb, and there is a swimming pool🏊
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Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。我們非常高興聽到前台團隊能夠迅速解決您遇到的問題,您的滿意是我們最大的動力。同時,我們也很開心您對酒店的高層景觀和户外休息區環境表示讚賞。關於您提到的洗髮水問題,我們已向相關部門反饋,確保此類情況不再發生。期待您的再次光臨,我們將繼續努力為您提供更加完美的入住體驗。祝您生活愉快!
Guest User
Superior Double Room
Stayed in Feb 2025
Family
9 review
3.5/5
Posted on Feb 9, 2025
The room is big enough, the facilities are a bit old, the bedding is OK, I don't know what's wrong with the location of the hotel, the wind is very strong, other places at the same time are not so windy, about 15 minutes walk from the beach
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇入住我們酒店並分享您的入住體驗!我們很高興您對房間面積和床品感到滿意,同時也非常抱歉酒店設施的老舊問題影響了您的體驗。我們已計劃逐步對設施進行升級改造,以期為客人提供更舒適的住宿環境。關於您提到的風大的問題,由於酒店周邊無高樓層遮擋,地理位置特殊,海風可能會更為明顯。我們理解這可能會帶來一些不便,但同時也希望您能感受到海邊獨特的自然氣息。如果您有任何其他需求或建議,歡迎隨時聯繫我們的前台團隊,我們將竭誠為您服務!再次感謝您的反饋,期待您的再次光臨,祝您生活愉快!