Palace Resort Yalong Bay Sanya

Due to noise issues in our previous lake-view family room, we reported it to Gina, who then moved us to a family room in the main building. Overall, this room had lower ceilings and older facilities than the previous one, but it was more spacious. The best part was how quiet it was; after 10 PM, there was virtually no noise outside, which was great for light sleepers. I really appreciate Gina from Guest Services for her attention to detail; she even prepared a small cake for the child, who was thrilled. The hotel pool's bubble activity is every Tuesday and Thursday at 4:30 PM. My child had so much fun they completely forgot themselves, but then developed a fever that evening. When I asked the hotel for an ear thermometer, they replied that they only had mercury thermometers. How could an A+ parent-child hotel not have an ear thermometer? While an ear thermometer might not be as accurate as a mercury one, it's difficult to use a mercury thermometer with very young children who might not cooperate. Of course, we usually bring our own ear thermometer when we travel, but there are always unexpected situations, like forgetting it this time. Service: Most of the restaurant staff, cleaning ladies in public areas, and bellhops at the entrance actively greeted us, and they were all very good. Getting Around: There's a night market within walking distance of the hotel. The beach is just a left turn out of the hotel and across the road. The hotel can arrange a car to Yalong Bay Tropical Paradise Forest Park, which was a filming location for 'If You Are the One 2' – just ask the Golden Key concierge in the lobby. For other places, you generally need to take a taxi. For example, if you want to go to West Island, it's at least a 45-minute taxi ride. If you're staying for three days or less, I honestly recommend just staying at the hotel. Don't venture out too much, or you'll lose the meaning of a vacation and get too tired. Issues encountered in the room: 1. The most memorable thing was that my child's white socks turned black very quickly after walking on the floor. It seemed the room floor wasn't mopped daily, as I also saw hair near the dining table that hadn't been cleaned up. However, the housekeeping staff were quite considerate; they noticed we needed more water and directly provided 8 bottles. Linens and room consumables were fully replenished after previous guests checked out. But when our extended stay room was cleaned the next day, they took away the child's bathrobe and didn't replace it, nor did they replenish consumables. I had to call later that night to request them. Overall, it was easy to tell that different people were cleaning on different days. 2. There were also some hardware issues, such as the curtain and screen window switches being reversed. The lighting modes were quite unintuitive; for example, there was no night light mode or a mode to only turn on the lights above the bedside table. The shower drain worked better than in the previous room, flowing smoothly without overflowing. However, the hot water in the shower took too long to come out – definitely over ten seconds – so long that I thought hot water wasn't coming out at all. 3. For dining, we only experienced breakfast and the buffet dinner. My child particularly enjoyed the fruit at the buffet dinner and the mermaid show. The food quality overall wasn't particularly outstanding; it was just enough to fill you up, with no dishes leaving a special impression. The photo is of breakfast. Long after checking out, I realized I had left some items, but I didn't receive any call or feedback from the hotel. Although if they had called, I probably would have said to discard them, I wonder if the current hotel process for lost and found items is to wait for guests to call and inquire, otherwise, they assume it's not wanted and dispose of it? We experienced the afternoon tea and travel photography included in the package. We didn't go to the DIY activity.

Xiao Su from guest services was incredibly thoughtful and attentive. She called ahead to arrange a birthday theme for the room, and it was already beautifully decorated when we arrived. Everything regarding dining, pool facilities, and the airport shuttle was perfectly handled. On our check-out day, she even proactively asked if we needed a late check-out. Communication was very pleasant and highly efficient. She also kindly surprised us with a cake, which was a lovely touch. The hotel has a children's pool, which is great for kids, and the surrounding lazy river pool is also very comfortable. The buffet at the underwater restaurant offers a wide variety of dishes and even has mermaid performances. The price is also very reasonable, making it well worth a visit. The hotel lobby is just a short walk to Yalong Bay beach, taking only a few minutes, which is extremely convenient.

The room was spotless and the hotel's location was excellent. Our butler, Xiao Ling, provided incredibly thoughtful service. She was always available to answer questions and proactively helped resolve any minor issues, which was really heartwarming. She was on call and always delivered, paying attention to many small details. Communication was smooth whenever we needed anything. It's definitely worth another visit. There were also plenty of facilities for children, who had a fantastic time.

Stayed in a lake-view room, which offered sea views right outside. Downstairs was a villa area. Getting around was easy – the night market was to the left and the sea to the right, both within close proximity. What stood out were the two king-size beds and a large bathtub. The room was newly renovated, very spacious, clean, and hygienic. They even provided a complimentary fruit platter. A special thanks to Gina from guest services for her incredibly thoughtful assistance. Excellent value for money. Highly recommended!

The environment is great, and the small pool is very convenient, especially for those with kids. You can just lie in bed and watch them play in the water outside. Also, I read some reviews before coming that mentioned damp rooms, but I didn't experience that at all. In fact, they brought a dehumidifier right away.

The room was clean and dry. I booked a pool villa at this hotel after reading reviews, and it was indeed as good as described. We stayed for three days, and the butler provided attentive service, with timely room cleaning. It was also very convenient for getting around and finding places to eat.

The room was fantastic, and Gina, our butler from guest services, was incredibly responsive to all our requests. She called in advance to ask about our preferences for the room type. The room itself was spacious and very clean. The TV had a screen mirroring function from my phone, which was convenient. The power didn't cut off when we left the room, so the air conditioning was on when we came back, and it was nice and cool right away. The view from the room was excellent, with the sea on one side and the pool on the other. Having both a bathtub and a shower was a nice convenience too.

The small private pool in the room was a hit with the kids, and Gina from guest services provided excellent and prompt assistance. It's really suitable for families with young children. The hotel's main pool and nearby beach offer plenty of fun, and there are lots of restaurants and a night market close by. The breakfast was just average. Rooms on the first floor can be a bit noisy from the hallway, but the balcony's glass offers good sound insulation.